Managed Service Providers (MSPs) typically manage several customers of their own. It requires the capability to silo all systems data into separate organizations representing the customers. Also, it is a requirement that customer (organization) specific users don't have access to any data belonging to other customers (organizations).
IT-Conductor supports such configurations via the use of Organizations.
Manage Organizations
In the IT-Conductor main menu, navigate to Management → Resources → Organizations.
Figure 1: IT-Conductor Management Menu Options
Click to create a new organization.
Figure 2: Create New Organization Icon
Provide the tenant information in the Create Tenant Organization wizard and click to complete the configuration.
Figure 3: Create Tenant Organization Wizard
Please ensure that the selected e-mail domain represents an actual customer e-mail domain.
The e-mail domain is unique across the entire IT-Conductor space
Invitations for customer/organization users are restricted to e-mails under that domain
After creating the organization, tenant admins could no longer change the domain
You can assign a custom default dashboard for individual organizations
Note: Do Not Disturb is only honored when a notification targets the Organization. It is not honored when notifying individual users within the organization directly or as part of a role or a group.
Create Organization Objects
Gateways
Select the Organization drop-down in the wizard prompt when creating a new Gateway.
Figure 4: Create New Gateway Wizard
Monitored Systems
When defining monitored systems, select the Organization dropdown in the wizard prompt.
Figure 5: Create New SAP System Wizard
The application tree will show up under the Organizations container when properly configured.
Invite Organization Users
To invite a user, click the Organization Name in the Service Grid. Then, click Users.
Figure 6: IT-Conductor Service Grid View
Click the Invite icon.
Figure 7: Invitation Icon
Fill in the necessary information and click to complete the process. The invitation will be sent to the user and is Organization-specific. When the user goes through with the registration, they will be associated with the organization and inherit organizational roles.
Figure 8: Invite a User to Register in IT-Conductor Wizard
to create a new organization.
