MSP Tenant Setup

Managed Service Providers (MSPs) typically manage several customers of their own. It requires the capability to silo all systems data into separate organizations representing the customers. Also, it is a requirement that customer (organization) specific users don't have access to any data belonging to other customers (organizations).

IT-Conductor supports such configurations via the use of Organizations.

Manage Organizations

1. In the IT-Conductor main menu, navigate to Management → Resources → Organizations.

Figure 1: IT-Conductor Management Menu Options

1. Click to create a new organization.

Figure 2: Create New Organization Icon

1. Provide the tenant information in the Create Tenant Organization wizard and click to complete the configuration.

Figure 3: Create Tenant Organization Wizard

Please ensure that the selected e-mail domain represents an actual customer e-mail domain.

• The e-mail domain is unique across the entire IT-Conductor space

• Invitations for customer/organization users are restricted to e-mails under that domain

• After creating the organization, tenant admins could no longer change the domain

You can assign a custom default dashboard for individual organizations

Note: Do Not Disturb is only honored when a notification targets the Organization. It is not honored when notifying individual users within the organization directly or as part of a role or a group.

Create Organization Objects

Gateways

Select the Organization drop-down in the wizard prompt when creating a new Gateway.

Figure 4: Create New Gateway Wizard

Monitored Systems

When defining monitored systems, select the Organization dropdown in the wizard prompt.

Figure 5: Create New SAP System Wizard

The application tree will show up under the Organizations container when properly configured.

Invite Organization Users

1. To invite a user, click the Organization Name in the Service Grid. Then, click Users.

Figure 6: IT-Conductor Service Grid View

1. Click the Invite icon.

Figure 7: Invitation Icon

1. Fill in the necessary information and click to complete the process. The invitation will be sent to the user and is Organization-specific. When the user goes through with the registration, they will be associated with the organization and inherit organizational roles.

Figure 8: Invite a User to Register in IT-Conductor Wizard