# SAP ABAP System Monitoring

SAP ABAP (Advanced Business Application Programming) system is a component of SAP software that focuses on developing and managing business applications. It is used to develop custom reports, interfaces, enhancements, and forms within the SAP environment. The SAP ABAP system enables businesses to tailor SAP modules to their needs, automate processes, and improve efficiency. It includes tools for coding, testing, debugging, and runtime environments for executing ABAP programs.

Monitoring SAP ABAP systems involves overseeing performance, health, and efficiency. It includes tracking system metrics such as response times, memory usage, and workload distribution and identifying and resolving issues that could impact system performance. Effective monitoring ensures optimal operation, minimizes downtime and helps maintain system stability and reliability. Key tools and techniques include transaction codes like ST22 for dumps, SM21 for system logs, and ST03 for workload analysis.

### Prerequisites

Before configuring an SAP ABAP system for monitoring in IT-Conductor, follow the instructions below.

#### Account Requirements

1. Create a new SAP ABAP monitoring account. To create an SAP ABAP monitoring account, use the transaction code `SU01` to create a new user and assign the authorization objects`S_RFC` for Remote Function Call authorizations and `S_TOOLS_EX` for monitoring tools access.
2. Grant the user the appropriate IT-Conductor SAP role. See [Security Role Import](https://docs.itconductor.com/user-guide/monitoring/sap/netweaver/abap-system/security-role-import) for more details. 

{% hint style="info" %}
**Note:** Some of the IT-Conductor functionalities might require additional roles. See [SAP Transports](https://docs.itconductor.com/user-guide/monitoring/sap/netweaver/abap-system/sap-transports) for more details.
{% endhint %}

### Configure SAP ABAP System Monitoring in IT-Conductor

To configure SAP ABAP system monitoring in IT-Conductor, follow the instructions below.

#### Add New SAP System

1. Visit [service.itconductor.com](https://service.itconductor.com/) and enter your login credentials.
2. Navigate to **Dashboards → Administrator** to access the **Administrator's Dashboard**.
3. Locate the **SAP Systems** actions panel and click the title to access the complete list.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FNpUhgwKV4s2UbAj3I9ws%2Fsap-systems-actions-panel-in-admin-dashboard.png?alt=media&#x26;token=0d3806d0-c051-44d0-9382-2bdb10e1690e" alt=""><figcaption><p>Figure 1: SAP Systems Actions Panel in Administrator's Dashboard</p></figcaption></figure>

4. Click the **New SAP System** button to start adding a new system for monitoring.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FNVJZvyONS8pKw69U4dC4%2Fsap-systems-actions-panel-page.png?alt=media&#x26;token=10303f55-5965-4205-bbdf-6957f45d5fd5" alt=""><figcaption><p>Figure 2: SAP Systems Actions Panel Page</p></figcaption></figure>

5. Fill out all the necessary information in the **New SAP System** wizard. Once completed, click <img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2Fgit-blob-7f816831472c5030e6dfbcb513035d87da645a67%2Fadd.png?alt=media" alt="" data-size="line"> to add the system.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FdlCEfvTSQQ2xsN3X6vUL%2Fnew-sap-system-wizard-new-sid-screen.png?alt=media&#x26;token=d382f766-20a2-4811-a9be-91e2937858e7" alt=""><figcaption><p>Figure 3a: New SAP System Wizard (New SID Screen)</p></figcaption></figure>

* **Description** - refers to any relevant information about the SAP system being added.
* **Organization** - refers to an administrative structure that defines objects with a common goal or purpose. If you previously created an organization, please select it.
* **Role -** refers to the environment where the system will be used.
* **Site** - refers to a logical object that describes a particular area or location, depending on the context in which it is used.
* **Gateway** - allows communication between the customer's site network and the IT-Conductor cloud platform. See [Gateway Setup](https://docs.itconductor.com/user-guide/setup/gateway-setup) for more details.
* **System ID** - refers to the unique identifier for an SAP system. It typically consists of three alphanumeric characters and is used to differentiate between different systems within the SAP landscape.
* **Connection Type** - refers to the method used to connect to the SAP system.
* **System Number** - refers to a two-digit identifier assigned to an SAP system instance. It helps distinguish between different instances of SAP running on the same host.
* **Host Name** - refers to the server's hostname where the SAP instance runs.
* **Gateway Service** - refers to the service that manages communication between IT-Conductor and the SAP system.
* **Router String** - specifies the route used to connect to an SAP system through multiple network layers or firewalls.
* **SNC** - stands for Secure Network Communications. It provides a layer of security for communication between IT-Conductor and the SAP system.
* **Database** - refers to the underlying database system that stores all the data and configurations of the SAP system to be added.

6. Provide the account information in the **New Account** screen and click <img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2Fgit-blob-7f816831472c5030e6dfbcb513035d87da645a67%2Fadd.png?alt=media" alt="" data-size="line"> to complete the configuration.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2Ft5oMbP1AZzKSatKkvL5i%2Fnew-sap-system-wizard-new-account-screen.png?alt=media&#x26;token=cd176f5a-9501-48f6-b896-846936d112f0" alt=""><figcaption><p>Figure 3b: New SAP System Wizard (New Account Screen)</p></figcaption></figure>

* **Description** - refers to any relevant information about the user account being added.
* **Application** - refers to the name given to the system being added.
* **Person** - refers to the name of the user who is adding the system.
* **User Name** - refers to the user created aligned with the [Account Requirements](#account-requirements).
* **Password** - refers to the password of the previously created user.
* **Re-type Password** - refers to the same password provided in the **Password** field.

7. Verify if the system was added to the **SAP Systems** actions panel and check its status.

{% hint style="info" %}
**Note:** The status will remain on **Ready** for a few minutes. Refresh the panel if needed. If there are configuration issues, such as incorrect connection parameters or an invalid account, the status will remain **Ready**. Click <img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FGx0Q4OSu3wOOo5O8ZbQC%2Flog.gif?alt=media&#x26;token=55a3b985-c68a-4120-a285-2afac310a988" alt="" data-size="line"> to display the logs and troubleshoot. If everything is configured correctly, the status will change to **In Progress.**
{% endhint %}

8. Navigate to the service grid and verify if the system was added under the **SAP Systems** nod&#x65;**.**

{% hint style="info" %}
**Note:** The system will appear in the service grid within 5-15 minutes.
{% endhint %}

### Monitor SAP ABAP System in IT-Conductor

To view the availability and performance metrics of an SAP ABAP system, locate the **SAP Systems** node in the service grid.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FhwxvNqQYoBPIqZ8rqqYm%2Fsap-systems-view-service-grid.png?alt=media&#x26;token=3e5b8920-bc9a-48a7-8071-5f3b4211f9af" alt=""><figcaption><p>Figure 4: SAP J2EE System View in Service Grid</p></figcaption></figure>

#### SAP ABAP System Key Metrics

* **Availability** - refers to the operational state and accessibility of the SAP ABAP system.
* **Connection Failures** - refer to the events where attempts to establish a connection are unsuccessful.
* **Heartbeat** - refers to the periodic signal sent to the system, enabling real-time detection of system downtime.
* **Missing Account** - refers to the absence of a required user account or resource within the SAP ABAP system.
* **Retriever Failures** - refer to the errors or issues encountered during the retrieval process of essential data or information within the SAP ABAP system.
* **Concurrent Users** - refers to the number of users simultaneously logged into the SAP ABAP system at any time.
* **Active Dialog Users** - refers to the number of users actively engaged in dialog tasks within the SAP ABAP system.

{% hint style="info" %}
**Note:** All metrics will not show data when a system is unavailable.
{% endhint %}

To access a historical view of each of these metrics, click <img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2F5WqsRtSeSZXYOiW2YXbk%2Fmetric-history-icon.gif?alt=media&#x26;token=ef41e39f-428e-4fbd-9d2f-ac6da2caa19c" alt="" data-size="line"> and a pop-up chart will be displayed.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FCTC8l13vZjtrpn24Jupi%2Fsap-system-availability-chart-service-grid.png?alt=media&#x26;token=8aad0231-df6c-4b29-ad3c-8297be573fb1" alt=""><figcaption><p>Figure 5: SAP System Availability Chart in Service Grid</p></figcaption></figure>

#### App Servers

To monitor the instances of the SAP application server that handles user requests, process transactions, and execute ABAP programs, locate the **App Servers** node in the service grid.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FFhST9qDDklUscqnFMs4W%2Fsap-system-app-servers-node-view-service-grid.png?alt=media&#x26;token=e460107d-2ea2-41aa-a56f-74ecdf6f99ed" alt=""><figcaption><p>Figure 6: App Servers Node View in Service Grid</p></figcaption></figure>

* **Availability** - refers to the operational state and accessibility of the application server.
* **Background Utilization** - refers to the utilization of background processing jobs.
* **CPU 5 Min Load-Average** - refers to the average CPU load over a five-minute interval.
* **DB Request Time** - refers to the average time it takes to complete database requests.
* **Dialog LogonLoadQuality** - refers to the quality and efficiency of user logons in dialog mode.
* **Dialog Response Time** - refers to the average time it takes to process dialog transactions.
* **Dialog Users Logged In** - refers to the number of users logged into the system in dialog mode.
* **Dialog Utilization** - refers to the utilization of dialog work processes.
* **Front-End Response Time** - refers to the time it takes for the front-end client to receive a response from a server after a user action.
* **ICM Connections** - refers to the number of active connections handled by the Internet Communication Manager (ICM), responsible for managing HTTP, HTTPS, and other protocol communications.
* **ICM Connections (Peak)** - refers to the highest number of connections handled by the ICM.
* **Memory Management: EsAct** - refers to the actual extended memory currently used.
* **Memory Management: Ext. Global Memory Used** - refers to the amount of extended global memory used by the system.
* **Memory Management: Free Memory** - refers to the amount of free memory available in the system.
* **Memory Management: HeapAct** - refers to the actual heap memory currently used.
* **Memory Management: PrivWpNo** - refers to the number of private work processes currently used.
* **Memory Management: VM Shared Memory Usage** - refers to the shared memory in the virtual machine environment.
* **OS Collector State** - refers to the status of the operating system collector.
* **Paging: Page\_Out** - refers to the number of pages swapped out to disk.
* **PerformanceU1/2 Response Time** - refers to the response time of a customized performance metric.
* **PerformanceU1/2 Utilization** - refers to the utilization of a customized performance metric.
* **Program HitRatio** - refers to the effectiveness of the program buffer, indicating how often requested programs are found in the buffer versus being loaded from the database.
* **Spool Status** - refers to the current status of the spool system, which handles print requests.
* **Spool WaitTime** - refers to the average time print jobs wait in the spool queue before processing.

#### BDocs

To monitor data synchronization in business documents, locate the **BDocs** node in the service grid.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FFy1zGHFcyTqbyxVpymIS%2Fbdocs-node-view-and-charts-service-grid.png?alt=media&#x26;token=50437cc7-2888-4f98-b23c-53ad6dcd8014" alt=""><figcaption><p>Figure 7: BDocs Node View in Service Grid</p></figcaption></figure>

See [BDoc Monitoring](https://docs.itconductor.com/user-guide/monitoring/sap/business-process/bdoc) for more details.

#### CCMS Alerts

To monitor the health and performance of an SAP ABAP system, locate the **CCMS Alerts** node in the service grid.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FzJFImF8JzapwIkZEpNnG%2Fccms-alerts-node-view-service-grid.png?alt=media&#x26;token=5be1d386-f35a-4654-bc78-552bef74f980" alt=""><figcaption><p>Figure 8: CCMS Alerts Node View in Service Grid</p></figcaption></figure>

See [SAP CCMS Alerts Monitoring](https://docs.itconductor.com/user-guide/monitoring/sap/netweaver/abap-system/ccms-alert) for more details.

#### Enqueue

To monitor the lock management of an SAP ABAP system, locate the **Enqueue** node in the service grid.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FxKXnkC8JtRfAd4lBxaDZ%2Fenqueue-node-view-service-grid.png?alt=media&#x26;token=4265f903-924f-40d1-af7e-eb6fc15e4377" alt=""><figcaption><p>Figure 9: Enqueue Node View in Service Grid</p></figcaption></figure>

**Enqueue Key Metrics**

* **Enqueue Errors** - refers to the issues encountered while locking resources.
* **Request Rejects** - refers to the number of user requests rejected by the system for various reasons such as resource constraints, system overload, or configuration issues.
* **Utilization** - refers to the utilization of work processes dedicated to managing locks.

#### Spool

To monitor the printing and output processes of a print server, locate the **Spool** node view in the service grid.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FaQvDK5tTT9vvIwAeEICL%2Fspool-node-view-service-grid.png?alt=media&#x26;token=a39def03-2b34-42f7-8a47-89e89b474e4f" alt=""><figcaption><p>Figure 10: Spool Node View in Service Grid</p></figcaption></figure>

**Spool Key Metrics**

* **Utilization** - refers to the utilization of the print server resources dedicated to spool processes.
* **Wait Time** - refers to the average time print jobs spend in the spool queue before being processed.

See [Print Spooler Monitoring](https://docs.itconductor.com/user-guide/monitoring/sap/netweaver/abap-system/print-spooler) to configure Spool Devices and Spool Request (Error) retrievers.

#### tRFC & qRFC

To monitor the transaction Remote Function Calls (tRFC) and queued Remote Function Calls (qRFC) in an SAP ABAP system, locate the **tRFC & qRFC** node in the service grid.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FCDwQkyfwF6v0rD4gQAhi%2Fexpanded-trfc-qrfc-service-grid.png?alt=media&#x26;token=b0234d70-8272-4a5c-bfa8-fbd9878b7285" alt=""><figcaption><p>Figure 11: tRFC &#x26; qRFC Node View in Service Grid</p></figcaption></figure>

**tRFC & qRFC (Inbound Queues) Key Metrics**

* **Failed Queue Recoveries** - refers to the number of attempts to recover failed queues that have not been successful.
* **First Entry Age** - refers to the longest duration for which a request has been waiting for processing.
* **In-Error Queues** - refers to the number of queues that are in an error state.
* **Queues Depth** - refers to the number of entries within a queue.

For more details, see the [Inbound/Outbound Queue Restart Automation](https://docs.itconductor.com/user-guide/automation/inbound-outbound-queue-restart) documentation, and refer to the [Subscriptions](https://docs.itconductor.com/user-guide/notifications/subscriptions) documentation for examples on how to tailor queue monitoring alerts.

### Video

{% embed url="<https://youtu.be/RO3h1qADFkQ>" %}

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FVig9BlFiHqcRioliECXY%2F409964?alt=media>" %}


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