SAP CCMS Alert Monitoring

While monitoring is a critical component in the monitoring system, another key component that will provide visibility into the health of the system is called alerting. Alerting is an element of the monitoring system that triggers action whenever there are changes in the metric values. The main purpose of alerting is to bring attention to the current status of the system. Alerts should contain information on what is wrong and where to go for additional information.

The SAP Computing Center Management System (SAP CCMS) is one of the tools in an SAP system that provides system-wide monitoring and produces alerts that will be beneficial in monitoring the whole SAP system. IT-Conductor provides 24-hour CCMS alerts that have been detected, monitored, and categorized. Automated templates are also available to create IT-Conductor alerts from the CCMS alerts.

Use 24-hour SAP CCMS Alerts by Categories

1. Locate the SAP System ID (SID) by expanding the SAP Systems node from the service grid.

Figure 1: IT-Conductor Service Grid View

1. In the SID node view, locate and click Overview.

Figure 2: IT-Conductor Overview View in Service Grid

1. Locate the pie chart for CCMS Alerts (24 hours) which shows the breakdown of the different CCMS alerts for the last 24 hours.

Figure 3: IT-Conductor CCMS Alerts in Last 24 Hours

1. By clicking on the different categories, you will see all the available alerts from the CCMS for this particular system.

Figure 4: CCMS Alerts Categories

1. Choose a unique ID, and you will be able to see the details of the SAP alerts. You can also see all the necessary fields populated by IT-Conductor from CCMS alerts.

Figure 5: Sample List of Database Administration

Use Automated Templates to Create IT-Conductor Alerts from CCMS Alerts

In IT-Conductor, you can subscribe to automated CCMS alerts that can be saved as templates for future use. Subscriptions can be modified and filtered by any template-available criteria.

1. Within the CCMS Alert Categories window, choose a category you want to subscribe to automated alerts.

Figure 6: CCMS Alert Category

1. Click the unique ID, then click the subscribe icon to create a template.

Figure 7: Sample Details of a SAP ID

1. Click .

Figure 8: Create Icon

4. In this part, you can modify the criteria in the alert template. Click to insert the configuration. This will create the object template for this subscription.

Figure 9: CCMS Alert Object Template

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