Print Spooler Monitoring
Last updated
Last updated
SAP print spooler is a component within the SAP system responsible for managing and processing print jobs sent from different devices to a printer or a network of printers. It serves as an intermediary, efficiently queuing, prioritizing, and routing print jobs to ensure smooth and timely processing across all connected printers.
Monitoring print spoolers enables you to proactively identify and resolve issues such as stuck jobs, printer errors, or system bottlenecks, ensuring uninterrupted printing operations and optimal performance.
To configure print spooler retriever(s) in IT-Conductor, follow the instructions below:
Visit service.itconductor.com and enter your login credentials.
Navigate to the target system in the service grid, then click Retrievers.
Select the retriever you want to enable.
There are two spool retrievers in IT-Conductor, namely Spool Devices and Spool Request (Error).
Spool Devices - retrieves the output devices (i.e., printers) configured in the SAP spool system. It supports filtering based on device attributes such as name, status, or type.
Spool Request (Error) - used to retrieve information about spool requests in the SAP system, such as the status of the spool request (e.g., processed, pending, or error).
a. Spool Devices Retriever Configuration
Name - refers to the default retriever name.
Description - refers to the retriever object description. It describes the purpose of the retriever.
Owner - refers to the account owner in IT-Conductor.
SAP System - refers to the SAP system from which to retrieve spool device data.
Schedule - if required, a schedule can be defined to specify when the retriever should run (e.g., daily, weekly, etc.).
Planned Start Time - determined automatically and specifies the day and time when the retriever will begin pulling data.
Time Windows Begin - used to manually specify the earliest start time for spool data retrieval.
Time Windows End - used to manually specify the latest permissible time for spool data retrieval.
Repeat - enables or disables periodic execution of the retriever.
Repeat Interval - refers to the interval between consecutive executions when repeat is enabled.
Object Class - defines the type of spool objects to retrieve.
Insertion Criteria - refers to the rules or conditions for including spool objects in the retriever output.
Exclusion Criteria - refers to the conditions for excluding certain spool objects from the retriever output.
Object Count - refers to the total number of spool objects currently retrieved.
Runtime Info - refers to the SAP runtime information, such as the client number and SAP system time.
Input Parameters - this requires elevated admin access to enable the “Return Long Name” flag.
b. Spool Request (Error) Retriever Configuration
Name - refers to the default retriever name.
Description - refers to the retriever object description. It describes the purpose of the retriever.
Owner - refers to the account owner in IT-Conductor.
SAP System - refers to the SAP system from which spool error requests will be retrieved.
Schedule - if required, a schedule can be defined to specify when the retriever should run (e.g., daily, weekly, etc.).
Planned Start Time - determined automatically and specifies the day and time when the retriever will begin pulling data.
Time Windows Begin - used to manually specify the earliest start time for spool data retrieval.
Time Windows End - used to manually specify the latest permissible time for spool data retrieval.
Repeat - enables or disables periodic execution of the retriever.
Repeat Interval - refers to the interval between consecutive executions when repeat is enabled.
Object Class - defines the type of spool objects to retrieve.
Top Attribute - refers to the attribute that holds time-related metadata about a spool request.
Top Value - refers to the last biggest object value for the retriever.
Selector Operator - refers to the top selector value comparison operator.
Insertion Criteria - refers to the rules or conditions for including spool requests in the retriever output.
Exclusion Criteria - refers to the conditions for excluding certain spool requests from the retriever output.
Object Count - refers to the total number of spool objects currently retrieved..
Runtime Info - refers to the SAP runtime information, such as the client number and SAP system time.
Errored - refers to the retriever input parameter flag used to enable or disable the retrieval of spool requests with errors.
None - refers to the retriever input parameter flag used to enable or disable the retrieval of spool requests in None mode.
Processing - refers to the retriever input parameter flag used to enable or disable the retrieval of spool requests in Processing status.
Verify the successful activation of the spool retriever by navigating back to the service grid. Expand the Spool node, then confirm if DevicesRequest Errors/Stuck and/or Devices are present.
Click to activate the retriever.
To view spool devices being monitored, navigate to Spool node view in the service grid. Expand Devices and click to view their properties.
To view spool requests with errors/stuck status, navigate to Spool node view in the service grid. Locate Request Errors/Stuck and click to view the Request Errors/Stuck chart. You may also click on a data point to see more details.
