Slack Integration

IT-Conductor supports integration with Slack, enabling organizations to harness the full potential of collaborative communication alongside efficient IT management. This integration empowers teams to enhance productivity, monitor operations in real-time, and proactively address issues, creating a unified and dynamic work environment.

Create Incoming Webhook in Slack

1. Log in to Slack.

2. Add IT-Conductor to your Slack workspace by clicking the button below:

1. Select the channel where you want to add the webhook connection from the Search for a channel dropdown menu. Then click Allow.

Figure 1: Add IT-Conductor to Slack Workspace

1. You'll be sent back to your app settings and you should now see a new entry under the Webhook URLs section, with a webhook URL that looks something like this:

https://hooks.slack.com/services/T00000000/B00000000/XXXXXXXXXXXXXXXXXXXXXXXX

Note: The webhook URL serves as a direct link to the channel, enabling the seamless transmission of information from IT-Conductor to Slack. Save this URL for the Create Slack Connection section.

Add Incoming Webhook app in Slack Workspace

If this is your first attempt at setting up integrations in Slack, you need to begin by adding the Incoming Webhook app to your Slack workspace.

1. Select Apps from the sidebar menu and search for Incoming WebHooks. Then click Add.

Figure 2a: Add Incoming WebHook to Slack from App Directory

1. You will be redirected to another window as shown in Figure 2b. Click Add to Slack.

Figure 2b: Add Incoming WebHook to Slack from App Directory

1. In the Post to Channel section, select the channel where you want to add the webhook connection. Then click Add Incoming WebHooks integration.

Figure 2c: Add Incoming WebHooks to Slack from App Directory

1. Copy the Webhook URL.

Figure 3: WebHook URL in Slack

Configure Slack Integration in IT-Conductor

To configure Slack integration in IT-Conductor, follow the instructions below.

1. Visit service.itconductor.com and enter your login credentials.
2. Navigate to Dashboards → Administrator to access the Administrator's Dashboard.

3. Locate the Integrations Providers actions panel and click the title to access the complete list.

Figure 4: Integration Providers Actions Panel in Administrator’s Dashboard

1. Click Create Slack Integration to start creating a new connection.

Figure 5a: Integration Providers Actions Panel Page

Alternatively, you can click Create Slack Integration directly from the Administrator’s Dashboard.

Figure 5b: Integration Providers Actions Panel in Administrator’s Dashboard

1. Fill out all the necessary information in the Create Slack Integration wizard. Once completed, click Finish to create the connection.

Figure 6: Create Slack Connection Wizard

• Name - refers to a descriptive identifier for the integration.

• Description - refers to any relevant information about the integration being configured.

• Organization - refers to an administrative structure that defines objects with a common goal or purpose. If you previously created an organization, please select it.

• Role - refers to the environment where the integration will be used.

• Site - refers to a logical object that describes a particular area or location, depending on the context in which it is used.

• Gateway - allows communication between the customer's site network and the IT-Conductor cloud platform. Select the previously configured gateway from the dropdown menu. See Gateway Setup for more details.
• Connect Timeout - refers to the maximum amount of time IT-Conductor will attempt to establish a connection to the Slack Channel (300 seconds by default)

• WebHook - refers to the webhook URL for the connection (See Create Incoming Webhook in Slack section for instructions on how to get the webhook URL in Slack.)

1. Verify that the new connection was added to the Integration Providers actions panel.