SAP Batch Job Monitoring for CCMS Alerts

SAP alerts are vital when monitoring and maintaining the health of the systems. IT-Conductor provides active monitoring of the status and performance of all scheduled jobs. Setting alerts for job failures is a basic requirement when monitoring alerts, but different correlated activities in the system need to be monitored, such as job scheduling, workload monitoring, delayed jobs, etc.

The IT-Conductor platform can monitor alerts via the alert panel and get a 24-hour overview and alert timeline. It can also create filters to enable exception handling and job notification.

Monitor SAP Batch Job Alerts using IT-Conductor Alert Panel

1. In the IT-Conductor dashboard, locate the Alerts panel and click the title to access the complete list.

The Alert Panel will show several alert failures in terms of batch jobs. The SAP instances, the cause of the job failure, and the actual aborted jobs are available.

Figure 1: Sample Alerts in Alert Panel

2. Choose one of the aborted jobs you want to review; you can see several areas, such as message argument, job name, cause, etc.

The Related CCMS Alerts icon will show the CCMS-related alerts.

Figure 2: Related CCMS Alerts Page

3. You can click for any IT conductor alerts and see what generated it.

Figure 3: Sample Related CCMS Alerts

Figure 4: Sample CCMS Alert Template

Monitor CCMS Alerts in the Last 24 Hours

1. In the IT-Conductor dashboard, navigate to the SAP Systems. Click on the particular SAP System ID.

Figure 5: IT-Conductor Service Grid View

2. In the service grid, navigate to CCMS Alerts → Failed Batch Jobs.

Figure 6: IT-Conductor Service Grid Failed Batch Jobs View

3. Clicking on the preview of Failed Batch Jobs will show all the CCMS batch job alerts coming from the system. A portion of the actual CCMS batch job can be seen when clicking on the bar graph.

Figure 7: Sample CCMS Batch Job Alerts

4. Clicking on the chart's title will show the timeline for changing the intervals. In any bar you click, actual alerts in that interval that failed can be viewed. This is a better way to check the number of job failures within the interval.

You can set a threshold and subscribe to an alert if you have many batch job failures in a given time interval. This allows you to look not at individual alerts but at the frequency of alert failures.

Figure 8: Sample Failed Batch Jobs Graph

Figure 9: Sample CCMS Failed Batch Jobs

Another way of monitoring CCMS alerts in the last 24 hours is by categories.

Monitor CCMS Alert Timeline

1. In the IT-Conductor dashboard, locate the Alerts panel.

The cause information will show the details, such as the source of the alert/failure. This information is based on the details and criteria of the set alert subscription.

Figure 10: Sample Alerts in Alert Panel

2. SAP batch jobs subscription can also be modified in this section.

Figure 11: Modify Failed Batch Jobs Alerts Subscription

3. Click to create/modify the job template by choosing available “Attribute" Names. In the “Attribute Value”, you can type a specific job name or could be a regular expression containing different job names that can be critical in your environment to monitor.

Adding this becomes a criterion that once a matching event from SAP comes in, it will create an IT-Conductor alert that can be sent to notify yourself or the team.

Figure 12: Add Row in Templates

Check the Active SAP Batch Job Subscriptions

1. In the IT-Conductor dashboard, navigate to Management → Automation → Object Templates.

Figure 13: IT-Conductor Management Menu

2. This will show all the active subscriptions in the system.

Figure 14: Sample Object Templates

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Related Information

• Monitoring SAP Background Jobs