Team-Based Central SAP Download Manager
The integration of SAP Download Manager addresses the existing challenges in SAP Services delivery and support by centralizing the download process. It overcomes limitations associated with the traditional SAP Download Manager, which has to be done individually by each user to their workspace and uploaded to systems and/or software repository. This integration is aimed at enhancing the operational efficiency of IT organizations and increasing security by centralizing management for files, as well as reducing storage by de-duplication.
By leveraging IT-Conductor's SAP Download Manager integration, organizations can benefit in the following ways:
Cost Savings - Reduce operational costs and save on storage space, network bandwidth, and lifecycle management.
Efficiency - Streamline deployment activities by using a common repository, reducing time and effort.
Scheduled Downloads - Use the IT-Conductor Scheduler for unattended downloads at convenient times without impacting network capacity.
Automated Cleanup - Set removal ages to automatically delete old files, ensuring a clutter-free storage environment.
Prerequisites
Before proceeding to configure the SAP Download Manager, make sure to follow these prerequisites:
Make sure that you have an active S-user ID with authorization for software downloads. Contact your company's SAP user administrator to obtain these permissions
Using the SAP for Me Software Download Center, log in with your S-user and add the desired software to your download basket. The contents of this basket will be accessible to download through the SAP Download Manager.
Configure SAP Download Manager
To configure SAP Download Manager for monitoring in IT-Conductor, follow the instructions below.
Visit service.itconductor.com and enter your login credentials.
Navigate to Dashboards → Administrator to access the Administrator's Dashboard.
Locate the SAP Download Managers actions panel and click the title to access the complete list.
Click on the "+" icon to add a new entry:
Fill in the following fields:
Description - refers to this instance of the download manager as more than one can be supported via multiple IT-Conductor Gateways
Organization - refers to an administrative structure that defines objects with a common goal or purpose. If you previously created an organization in IT-Conductor, please select it. Select an organization if your tenant is an MSP that contains multiple organizations.
Role - refers to the environment where the system will be used.
Site - refers to a logical object that describes a particular area or location, depending on the context in which it is used. Select an option if Sites exist and you would like to locate the services under a particular logical site in IT-Conductor.
Gateway - allows communication between the customer's site network and the IT-Conductor cloud platform. See Gateway Setup for more details. If multiple IT-Conductor Gateways exist, select the one where the filesystem is mounted and where the download will occur from SAP.
Download URL – refers to the filesystem where the IT-Conductor Gateway has mounted the storage for the downloads. By default, it's tech.support.sap.com
Proxy – refers to the network server used to route connections to SAP.
Destination – refers to the local folder where downloads are saved. By default, this is SAPDLMStore.
Basket Check Interval (min) – refers to how often the basket is checked for new items.
Removal Timeout (min) – refers to the time before failed/incomplete downloads are cleared.
Copy Retries – refers to the number of attempts to retry failed downloads.
Click on the "+" button to finish
Back in the SAP Download Managers page, click on the
icon, then click on Accounts.
Add the S-Users from your SAP Account by clicking on the "+" button.
Fill in the following details
Description - refers to a short description of the S-user
Application - refers to the SAP Download URL that was added in step 3.
Person - refers to the IT-Conductor user who is the owner of the S-user
User Name - refers to the 10-digit S-user
Password - refers to the S-user's password.
Confirm Password - refers to the same password provided in the Password field.
Click Save.
Monitor SAP Download Manager in IT-Conductor
To monitor the features of the SAP Download Manager integration in IT-Conductor, locate the SAP Download Manager node in the service grid.
IT-Conductor provides a server-based, multi-tenant SAP Download Manager solution with the following benefits:
Centralized Downloads & Storage
Add items to your SAP download basket, and IT-Conductor downloads them once to a shared central repository.
Individual basket items are downloaded only once, reducing redundancy and optimizing storage usage.
IT-Conductor centrally stores the downloads and gives the option to copy them to a network location of your choice.
Monitoring & Analytics
Track basket activity, download statistics (per user and type), and storage usage. You can do so by clicking on Items next to each user's basket.
Click on Overview to see all the metrics in a customizable dashboard.
Set up thresholds to monitor availability, storage usage, and download failures. Receive notifications for low disk space, performance issues, and more, delivered as HTML or PDF reports on a daily, weekly, or monthly basis. Visit Threshold Overrides and Notification Targets for more information.
Housekeeping
Automate the removal of downloads from the staging area if a central repository copy is configured, keeping your storage clean and organized.
Compliance & Governance
All downloads and storage activities are performed on the customer's on-premises gateway, ensuring full compliance with SAP licensing requirements.
Related Information
See our Team-based Central SAP Download Manager blog post for more details.
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