# PagerDuty Integration IT-Conductor supports integration with PagerDuty, enabling organizations to harness the full potential of collaborative communication alongside efficient IT management. This integration empowers teams to enhance productivity, monitor operations in real-time, and proactively address issues, creating a unified and dynamic work environment. ### Create Incoming Webhook in PagerDuty Please refer to the [PagerDuty Webhooks documentation](https://support.pagerduty.com/docs/webhooks) for instructions and more information. {% hint style="info" %} **Note:** The webhook URL serves as a direct link to the channel, enabling the seamless transmission of information from IT-Conductor to PagerDuty. Save this URL for the [Configure PagerDuty Integration in IT-Conductor](#configure-pagerduty-integration-in-it-conductor) section. {% endhint %} ### Configure PagerDuty Integration in IT-Conductor To configure PagerDuty integration in IT-Conductor, follow the instructions below. 1. Visit [service.itconductor.com](https://service.itconductor.com/) and enter your login credentials. 2. Navigate to **Dashboards → Administrator** to access the **Administrator's Dashboard**. 3. Locate the **Integrations Providers** actions panel and click the title to access the complete list.

Figure 1: Integration Providers Actions Panel in Administrator’s Dashboard

4. Click **Create PagerDuty Integration** to start creating a new connection.

Figure 2a: Integration Providers Actions Panel Page

Alternatively, you can click **Create PagerDuty Integration** directly from the Administrator’s Dashboard.

Figure 2b: Integration Providers Actions Panel in Administrator’s Dashboard

5. Fill out all the necessary information in the **Create PagerDuty Connection** wizard. Once completed, click **Finish** to create the connection.

Figure 3a: Create PagerDuty Connection Wizard (Configure Connection Screen)

* **Name** - refers to a descriptive identifier for the integration. * **Description** - refers to any relevant information about the integration being configured. * **Organization** - refers to an administrative structure that defines objects with a common goal or purpose. If you previously created an organization, please select it. * **Role -** refers to the environment where the integration will be used. * **Site** - refers to a logical object that describes a particular area or location, depending on the context in which it is used. * **Gateway** - allows communication between the customer's site network and the IT-Conductor cloud platform. Select the previously configured gateway from the dropdown menu. See [Gateway Setup](https://docs.itconductor.com/user-guide/setup/gateway-setup) for more details. * **Scheme** - refers to the web protocol to be used * **Host** - refers to the server domain where your Jira SD application is installed and running * **Port** - refers to the port number on a server where the Jira SD application is configured to listen for incoming webhook payloads * **Connect Timeout** - the maximum amount of time IT-Conductor will attempt to establish a connection to PagerDuty (100 seconds by default) * **Service ID** - refers to the identifier of the specific service in PagerDuty 6. Provide the account information in the **New Account** screen and click to complete the configuration.

Figure 3b: Create PagerDuty Connection Wizard (Create Account Screen)

7. Verify that the new connection was added to the **Integration Providers** actions panel.