PagerDuty Integration

IT-Conductor supports integration with PagerDuty, enabling organizations to harness the full potential of collaborative communication alongside efficient IT management. This integration empowers teams to enhance productivity, monitor operations in real-time, and proactively address issues, creating a unified and dynamic work environment.

Create Incoming Webhook in PagerDuty

Please refer to the PagerDuty Webhooks documentation for instructions and more information.

Note: The webhook URL serves as a direct link to the channel, enabling the seamless transmission of information from IT-Conductor to PagerDuty. Save this URL for the Configure PagerDuty Integration in IT-Conductor section.

Configure PagerDuty Integration in IT-Conductor

To configure PagerDuty integration in IT-Conductor, follow the instructions below.

  1. Visit service.itconductor.com and enter your login credentials.

  2. Navigate to Dashboards → Administrator to access the Administrator's Dashboard.

  3. Locate the Integrations Providers actions panel and click the title to access the complete list.

Figure 1: Integration Providers Actions Panel in Administrator’s Dashboard

  1. Click Create PagerDuty Integration to start creating a new connection.

Figure 2a: Integration Providers Actions Panel Page

Alternatively, you can click Create PagerDuty Integration directly from the Administrator’s Dashboard.

Figure 2b: Integration Providers Actions Panel in Administrator’s Dashboard

  1. Fill out all the necessary information in the Create PagerDuty Connection wizard. Once completed, click Finish to create the connection.

Figure 3a: Create PagerDuty Connection Wizard (Configure Connection Screen)

  • Name - refers to a descriptive identifier for the integration.

  • Description - refers to any relevant information about the integration being configured.

  • Organization - refers to an administrative structure that defines objects with a common goal or purpose. If you previously created an organization, please select it.

  • Role - refers to the environment where the integration will be used.

  • Site - refers to a logical object that describes a particular area or location, depending on the context in which it is used.

  • Gateway - allows communication between the customer's site network and the IT-Conductor cloud platform. Select the previously configured gateway from the dropdown menu. See Gateway Setup for more details.

  • Scheme - refers to the web protocol to be used

  • Host - refers to the server domain where your Jira SD application is installed and running

  • Port - refers to the port number on a server where the Jira SD application is configured to listen for incoming webhook payloads

  • Connect Timeout - the maximum amount of time IT-Conductor will attempt to establish a connection to PagerDuty (100 seconds by default)

  • Service ID - refers to the identifier of the specific service in PagerDuty

  1. Provide the account information in the New Account screen and click to complete the configuration.

Figure 3b: Create PagerDuty Connection Wizard (Create Account Screen)

  1. Verify that the new connection was added to the Integration Providers actions panel.

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