# PagerDuty Integration

IT-Conductor supports integration with PagerDuty, enabling organizations to harness the full potential of collaborative communication alongside efficient IT management. This integration empowers teams to enhance productivity, monitor operations in real-time, and proactively address issues, creating a unified and dynamic work environment.

### Create Incoming Webhook in PagerDuty

Please refer to the [PagerDuty Webhooks documentation](https://support.pagerduty.com/docs/webhooks) for instructions and more information.

{% hint style="info" %}
**Note:** The webhook URL serves as a direct link to the channel, enabling the seamless transmission of information from IT-Conductor to PagerDuty. Save this URL for the [Configure PagerDuty Integration in IT-Conductor](#configure-pagerduty-integration-in-it-conductor) section.
{% endhint %}

### Configure PagerDuty Integration in IT-Conductor

To configure PagerDuty integration in IT-Conductor, follow the instructions below.

1. Visit [service.itconductor.com](https://service.itconductor.com/) and enter your login credentials.
2. Navigate to **Dashboards → Administrator** to access the **Administrator's Dashboard**.
3. Locate the **Integrations Providers** actions panel and click the title to access the complete list.

<figure><img src="/files/GhA2YPU1aZPQRCaFLa1i" alt=""><figcaption><p>Figure 1: Integration Providers Actions Panel in Administrator’s Dashboard</p></figcaption></figure>

4. Click <img src="/files/dhFLraDlczf9lLmyRPiQ" alt="" data-size="line"> **Create PagerDuty Integration** to start creating a new connection.

<figure><img src="/files/GBglszl3ZZK2S073XXcX" alt=""><figcaption><p>Figure 2a: Integration Providers Actions Panel Page</p></figcaption></figure>

Alternatively, you can click <img src="/files/dhFLraDlczf9lLmyRPiQ" alt="" data-size="line"> **Create PagerDuty Integration** directly from the Administrator’s Dashboard.

<figure><img src="/files/ZjU4E7tJ5yVx211yU2kx" alt=""><figcaption><p>Figure 2b: Integration Providers Actions Panel in Administrator’s Dashboard</p></figcaption></figure>

5. Fill out all the necessary information in the **Create PagerDuty Connection** wizard. Once completed, click **Finish** to create the connection.

<figure><img src="/files/ut3N8hXPB5K8CH8M7xIX" alt=""><figcaption><p>Figure 3a: Create PagerDuty Connection Wizard (Configure Connection Screen)</p></figcaption></figure>

* **Name** - refers to a descriptive identifier for the integration.
* **Description** - refers to any relevant information about the integration being configured.
* **Organization** - refers to an administrative structure that defines objects with a common goal or purpose. If you previously created an organization, please select it.
* **Role -** refers to the environment where the integration will be used.
* **Site** - refers to a logical object that describes a particular area or location, depending on the context in which it is used.
* **Gateway** - allows communication between the customer's site network and the IT-Conductor cloud platform. Select the previously configured gateway from the dropdown menu. See [Gateway Setup](/user-guide/setup/gateway-setup.md) for more details.
* **Scheme** - refers to the web protocol to be used
* **Host** - refers to the server domain where your Jira SD application is installed and running
* **Port** - refers to the port number on a server where the Jira SD application is configured to listen for incoming webhook payloads
* **Connect Timeout** - the maximum amount of time IT-Conductor will attempt to establish a connection to PagerDuty (100 seconds by default)
* **Service ID** - refers to the identifier of the specific service in PagerDuty

6. Provide the account information in the **New Account** screen and click <img src="/files/oqn8RL2g7n684ORCwtgx" alt="" data-size="line"> to complete the configuration.

<figure><img src="/files/FpSd2ZRpl45duuAyenSk" alt=""><figcaption><p>Figure 3b: Create PagerDuty Connection Wizard (Create Account Screen)</p></figcaption></figure>

7. Verify that the new connection was added to the **Integration Providers** actions panel.


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