> For the complete documentation index, see [llms.txt](https://docs.itconductor.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.itconductor.com/user-guide/sid-refresh/troubleshooting/no-email-message.md).

# No email message is created after sending an email in SO01

### Symptom <a href="#noe-mailmessageiscreatedafterwecreateandsendemailinso01.transactionscotdoesnotgeneratee-mailmessages" id="noe-mailmessageiscreatedafterwecreateandsendemailinso01.transactionscotdoesnotgeneratee-mailmessages"></a>

* You find that in the system the incorrect Sender is being shown for Send requests (i.e., Mail, Fax, SMS, etc.) in transaction SOST.
* This issue can also be seen in related transactions to view send requests, i.e., SOSG, SOSB.
* The sender details shown may not even be from a user in the system.
* Also, in the SAP Business Workplace (transaction SBWP) for an affected user you will see that the incorrect User details (i.e., the details of the incorrect sender) are displayed here also.

### Environment <a href="#noe-mailmessageiscreatedafterwecreateandsendemailinso01.transactionscotdoesnotgeneratee-mailmessages" id="noe-mailmessageiscreatedafterwecreateandsendemailinso01.transactionscotdoesnotgeneratee-mailmessages"></a>

* All SAP systems based on the SAP NetWeaver platform

### Cause <a href="#noe-mailmessageiscreatedafterwecreateandsendemailinso01.transactionscotdoesnotgeneratee-mailmessages" id="noe-mailmessageiscreatedafterwecreateandsendemailinso01.transactionscotdoesnotgeneratee-mailmessages"></a>

* The cause of the issue is Database inconsistencies related to the SAPoffice key of the User whose send requests you are attempting to view.

### Resolution <a href="#noe-mailmessageiscreatedafterwecreateandsendemailinso01.transactionscotdoesnotgeneratee-mailmessages" id="noe-mailmessageiscreatedafterwecreateandsendemailinso01.transactionscotdoesnotgeneratee-mailmessages"></a>

1\. Run the report RSADRCK1 in update mode as below i.e., unflag the option **Test run (without updates)**.

![Figure 1: Address Management Check Report](/files/DBRJXs2gqEwxANp7Q9Ru)

2\. To see the correct user details in SBWP you also need to reset the address buffer. To do so, go to transaction SO16. Then hit the **Reset buffer** button under the **Addressing** tab.


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