Running IT-Conductor Gateway from CLI

Problem

If the IT-Conductor Gateway encounters a problem when starting from the IT-Conductor Gateway GUI, or when the service won't run with errors such as Error 1067 or Service Start Error, perform the troubleshooting guide discussed below.

Figure 1: Error 1067 Message

Figure 2: Service Start Error

Troubleshooting

1. Make sure to check that the IT-Conductor Gateway can test connect successfully by launching IT-Conductor Gateway.

Figure 3: Gateway Configuration (Windows)

Figure 4: IT-Conductor Connection Test

2. If a successful connection was tested, run the IT-Conductor Gateway in manual command line mode to troubleshoot any error messages further.

• cd <ITC Gateway Installation Directory> (e.g. cd C:\program files\it-conductor\agent)

• Start the gateway: jre\bin\java -Xmx1000m -Ditconductor.diag=true -jar lib\Gateway.jar

• Navigate to Management > Resources > Gateways and check the Gateway logs to verify if it runs successfully or is still with errors.

• Check Heartbeat Age which should be small (in seconds) if connected and working. If not, check the logs and report the issue to the Support Team.

Figure 5: Gateway Log Icon

Related Information

• IT-Conductor Gateway Setup for AWS

• IT-Conductor Gateway Setup for Linux x64

• IT-Conductor Gateway Setup for Windows x64