Inbound/Outbound Queue Restart Automation

The customer’s end-to-end business often requires the sending and receiving of transactions across SAP systems via synchronous/asynchronous messages stored in queues, otherwise known as qRFC/tRFC (queue/transactional Remote Function calls). Failures in this either on the inbound or outbound queues can cause delays and disruptions in critical business processes.

IT-Conductor allows users to automate the restarting of Inbound/Outbound (SYSFAIL, RETRY, CPIERR, and RUNNING) queues. It can be applied to one or more systems and can be run manually or on a schedule. This feature is highly adaptable to any customer environment and can become an essential component of IT maintenance operations.

Pre-requisite Requirements

• The system should be registered in IT-Conductor for monitoring.

Figure 1: SAP System in IT-Conductor Service Grid

• A Robot User should be created and associated with the application/DB/OS users with assigned roles/privileges to execute the local action on the system to be stopped/started.

  

  Figure 2: Start/Stop Process Definitions
• The ownership of the process definition should be assigned to the Robot User.

• The Robot User should be able to view the following recovery definitions when navigating to Management → Automation → Recover Definitions.

  • Reset Inbound tRfc Queue

  • Restart Inbound tRfc Queue

  • Restart Outbound tRfc Queue

Figure 3: Navigating to Recovery Definitions

Figure 4: List of Recovery Definitions

Note: If the recovery definitions are not available for use, contact IT-Conductor Support.

How to Automate Inbound/Outbound Queue Restart

1. Select the Inbound Queue to implement the restart automation.

Figure 5: Inbound Queues in IT-Conductor Service Grid

2. Click the Threshold Overrides icon.

Figure 6: First Entry Age

3. Select the targeted override.

FIgure 7: First Entry Age Overrides

4. Configure the threshold and define the desired schedule for running the restart automation.

Figure 8: First Entry Age Configuration Settings

5. Select the desired recovery action in the Recovery dropdown menu.

Figure 9:Selecting Recovery Action

Note: If the recovery definitions are not available for use, contact IT-Conductor Support.

6. Configure to send a notification for this event. (Optional)

Figure 10: Configuring Recovery Notification

7. Click Save to complete the restart automation.

Figure 11: Saving the Recovery Configurations

How to View Recovery Activities

1. Click the Recovery Activities Launched icon.

Figure 12: Navigating to Recovery Activities Launched

Figure 13: Recovery Activities Launched

Related Information

Access the technical description for restarting Inbound/Outbound Queues from SAP Notes:

• 1804549 - Restarting Inbound SYSFAIL, RETRY, CPIERR and RUNNING Queues

• 1804597 - Restarting Outbound SYSFAIL, RETRY, CPIERR and RUNNING Queues

• 1483845 - Using the report RSARFCEX