# Inbound/Outbound Queue Restart Automation The customer’s end-to-end business often requires the sending and receiving of transactions across SAP systems via synchronous/asynchronous messages stored in queues, otherwise known as qRFC/tRFC (queue/transactional Remote Function calls). Failures on the inbound or outbound queues can cause delays and disruptions in critical business processes. IT-Conductor allows users to automate the restarting of Inbound/Outbound (SYSFAIL, RETRY, CPIERR, and RUNNING) queues. It can be applied to one or more systems and can be run manually or on a schedule. This feature is highly adaptable to any customer environment and can become essential to IT maintenance operations. ### Prerequisites * The system should be registered in IT-Conductor for monitoring.

Figure 1: SAP System in IT-Conductor Service Grid

* A [Robot User](https://docs.itconductor.com/user-guide/account-administration/create-robot-users) should be created and associated with the application/DB/OS users with assigned roles/privileges to execute the local action on the system to be stopped/started.

Figure 2: Start/Stop Process Definitions

* The ownership of the process definition should be assigned to the [Robot User](https://docs.itconductor.com/user-guide/account-administration/create-robot-users). * The [Robot User](https://docs.itconductor.com/user-guide/account-administration/create-robot-users) should be able to view the following recovery definitions when navigating to **Management → Automation → Recover Definitions**. * Reset Inbound tRfc Queue * Restart Inbound tRfc Queue * Restart Outbound tRfc Queue

Figure 3: Navigating to Recovery Definitions

Figure 4: List of Recovery Definitions

{% hint style="info" %} **Note:** If the recovery definitions are not available for use, contact [IT-Conductor Support](https://docs.itconductor.com/reference/support). {% endhint %} ### Automate Inbound/Outbound Queue Restart 1. Select the Inbound Queue to implement the restart automation.

Figure 5: Inbound Queues in IT-Conductor Service Grid

2. Click **Threshold Overrides** .

Figure 6: First Entry Age

3. Select the targeted override.

FIgure 7: First Entry Age Overrides

4. Configure the threshold and define the desired schedule for running the restart automation.

Figure 8: First Entry Age Configuration Settings

5\. Select the desired recovery action in the **Recovery** dropdown menu.

Figure 9:Selecting Recovery Action

{% hint style="info" %} **Note:** If the recovery definitions are not available for use, contact [IT-Conductor Support](https://docs.itconductor.com/reference/support). {% endhint %} 6. Configure to send a notification for this event. (Optional)

Figure 10: Configuring Recovery Notification

7. Click **Save** to complete the restart automation.

Figure 11: Saving the Recovery Configurations

### View Recovery Activities 1. Click the **Recovery Activities Launched** /icon.

Figure 12: Navigating to Recovery Activities Launched

Figure 13: Recovery Activities Launched

### Related Information Access the technical description for restarting Inbound/Outbound Queues from SAP Notes: * [1804549 - Restarting Inbound SYSFAIL, RETRY, CPIERR and RUNNING Queues](https://me.sap.com/notes/0001804549) * [1804597 - Restarting Outbound SYSFAIL, RETRY, CPIERR and RUNNING Queues](https://me.sap.com/notes/1804597) * [1483845 - Using the report RSARFCEX](https://me.sap.com/notes/1483845)