Support

Integrated IT-Conductor Support Tickets

The best way to get in touch with the support team is through the IT-Conductor platform.

1. In the IT-Conductor main menu, navigate to Support → Tickets.

Figure 1: IT-Conductor Support Menu

2. The page will show the list of open tickets and let you create/report a new ticket by clicking the "+" icon. You can also check your previous tickets by clicking the "Closed Tickets icon.

Figure 2: List of Active Tickets

3. Fill in the required information and use the drop-down menu to choose the appropriate details. Click the "+" icon to proceed in reporting an issue.

Note: You can drag or cut and paste images onto the details window to provide more information about the concern.

Figure 3: Create a New Ticket

4. The ticket will be automatically assigned to the IT-Conductor Support Team. The Support Team will notify you via e-mail once a response is posted.

E-mail Support

If you don't have an IT-Conductor account or cannot log in, you can send e-mails to [e-mail].

The Support Team will get back to you within two business hours, Monday to Friday, 8:00 am to 7:00 pm US Pacific Time.

Phone Support

Worldwide: [phone]

North America Toll-free: [phone]

Monday to Friday 8:00 am to 7:00 pm US Pacific Time