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Support

Integrated IT-Conductor Support Tickets

The best way to get in touch with the support team is through the IT-Conductor platform.
1. In the IT-Conductor main menu, navigate to Support → Tickets.
Figure 1: IT-Conductor Support Menu
2.) The page will show the list of open tickets and let you create/report a new ticket by clicking the "+" icon. You can also check your previous tickets by clicking the "Closed Tickets icon.
Figure 2: List of Active Tickets
3.) Fill in the required information and use the drop-down menu to choose the appropriate details. Click the "+" icon to proceed in reporting an issue.
Note: You can drag or cut and paste images onto the details window to provide more information about the concern.
Figure 3: Create a New Ticket
4.) The ticket will be automatically assigned to the IT-Conductor Support Team. The Support Team will notify you via e-mail once a response is posted.

E-mail Support

If you don't have an IT-Conductor account or cannot log in, you can send e-mails to [email protected].
The Support Team will get back to you within two business hours, Monday to Friday, 8:00 am to 7:00 pm US Pacific Time.

Phone Support

Worldwide: +1 (408) 416-2565
North America Toll-free: +1 (888) 553-5256
Monday to Friday 8:00 am to 7:00 pm US Pacific Time