> For the complete documentation index, see [llms.txt](https://docs.itconductor.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.itconductor.com/references/support.md). # Support ### Integrated IT-Conductor Support Tickets The best way to get in touch with the support team is through the IT-Conductor platform. 1\. In the IT-Conductor main menu, navigate to **Support → Tickets**. ![Figure 1: IT-Conductor Support Menu](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FehLgyamZtf6xlrizneAE%2FSupport.png?alt=media\&token=a5eb90f9-7268-4285-92c1-c27bc55b44a9) 2\. The page will show the list of open tickets and let you create/report a new ticket by clicking the **"+"** icon. You can also check your previous tickets by clicking the **"Closed Tickets** icon. ![Figure 2: List of Active Tickets](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FEbNiAX1sAPVX4n6zWeob%2FList%20of%20Tickets.png?alt=media\&token=79c29f76-fc12-4729-8735-eb862e3ca4cd) 3\. Fill in the required information and use the drop-down menu to choose the appropriate details. Click the **"+"** icon to proceed in reporting an issue. {% hint style="info" %} **Note:** You can drag or cut and paste images onto the details window to provide more information about the concern. {% endhint %} ![Figure 3: Create a New Ticket](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FZiTkdrsEKoakU1o6rEeg%2FCreate%20a%20New%20Ticket.png?alt=media\&token=83918447-8747-40f2-9fda-13979e233395) 4\. The ticket will be automatically assigned to the IT-Conductor Support Team. The Support Team will notify you via email once a response is posted. ### Email Support If you don't have an IT-Conductor account or cannot log in, you can email . ### Phone Support Call us at +1 (408) 658-9998 Monday to Friday 8:00 am to 7:00 pm US Pacific Time --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.itconductor.com/references/support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.