# Support ### Integrated IT-Conductor Support Tickets The best way to get in touch with the support team is through the IT-Conductor platform. 1\. In the IT-Conductor main menu, navigate to **Support → Tickets**. ![Figure 1: IT-Conductor Support Menu](/files/7zBK4QMq7yGCUVJg4oEq) 2\. The page will show the list of open tickets and let you create/report a new ticket by clicking the **"+"** icon. You can also check your previous tickets by clicking the **"Closed Tickets** icon. ![Figure 2: List of Active Tickets](/files/SLICxeRrNEstz95kENSY) 3\. Fill in the required information and use the drop-down menu to choose the appropriate details. Click the **"+"** icon to proceed in reporting an issue. {% hint style="info" %} **Note:** You can drag or cut and paste images onto the details window to provide more information about the concern. {% endhint %} ![Figure 3: Create a New Ticket](/files/nSgZCjwNnBDIhJfwUhCK) 4\. The ticket will be automatically assigned to the IT-Conductor Support Team. The Support Team will notify you via email once a response is posted. ### Email Support If you don't have an IT-Conductor account or cannot log in, you can email . ### Phone Support Call us at +1 (408) 658-9998 Monday to Friday 8:00 am to 7:00 pm US Pacific Time --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.itconductor.com/references/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.