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Integrated IT-Conductor Support Tickets
The best way to get in touch with the support team is through the IT-Conductor platform.
1. In the IT-Conductor main menu, navigate to
Support → Tickets
Figure 1: IT-Conductor Support Menu
2.) The page will show the list of open tickets and let you create/report a new ticket by clicking the
icon. You can also check your previous tickets by clicking the
Figure 2: List of Active Tickets
3.) Fill in the required information and use the drop-down menu to choose the appropriate details. Click the
icon to proceed in reporting an issue.
You can drag or cut and paste images onto the details window to provide more information about the concern.
Figure 3: Create a New Ticket
4.) The ticket will be automatically assigned to the IT-Conductor Support Team. The Support Team will notify you via e-mail once a response is posted.
If you don't have an IT-Conductor account or cannot log in, you can send e-mails to
The Support Team will get back to you within two business hours, Monday to Friday, 8:00 am to 7:00 pm US Pacific Time.
Worldwide: +1 (408) 416-2565
North America Toll-free: +1 (888) 553-5256
Monday to Friday 8:00 am to 7:00 pm US Pacific Time
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