# Support

### Integrated IT-Conductor Support Tickets <a href="#support-integratedit-conductorsupporttickets" id="support-integratedit-conductorsupporttickets"></a>

The best way to get in touch with the support team is through the IT-Conductor platform.

1\. In the IT-Conductor main menu, navigate to **Support → Tickets**.

![Figure 1: IT-Conductor Support Menu](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FehLgyamZtf6xlrizneAE%2FSupport.png?alt=media\&token=a5eb90f9-7268-4285-92c1-c27bc55b44a9)

2\. The page will show the list of open tickets and let you create/report a new ticket by clicking the **"+"** icon. You can also check your previous tickets by clicking the **"Closed Tickets** icon.

![Figure 2: List of Active Tickets](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FEbNiAX1sAPVX4n6zWeob%2FList%20of%20Tickets.png?alt=media\&token=79c29f76-fc12-4729-8735-eb862e3ca4cd)

3\. Fill in the required information and use the drop-down menu to choose the appropriate details. Click the **"+"** icon to proceed in reporting an issue.

{% hint style="info" %}
**Note:** You can drag or cut and paste images onto the details window to provide more information about the concern.
{% endhint %}

![Figure 3: Create a New Ticket](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FZiTkdrsEKoakU1o6rEeg%2FCreate%20a%20New%20Ticket.png?alt=media\&token=83918447-8747-40f2-9fda-13979e233395)

4\. The ticket will be automatically assigned to the IT-Conductor Support Team. The Support Team will notify you via email once a response is posted.

### Email Support

If you don't have an IT-Conductor account or cannot log in, you can email <support@itconductor.com>.

### Phone Support <a href="#support-phonesupport" id="support-phonesupport"></a>

Call us at +1 (408) 658-9998

Monday to Friday 8:00 am to 7:00 pm US Pacific Time