Derdack EA Integration

IT-Conductor supports integration with Derdack Enterprise Alert (Derdack EA), enabling organizations to harness the full potential of collaborative communication alongside efficient IT management. This integration empowers teams to enhance productivity, monitor operations in real-time, and proactively address issues, creating a unified and dynamic work environment.

Pre-Requisites

Before configuring a Derdack integration for monitoring in IT-Conductor, follow the instructions below.

Account Requirements

The user account for accessing the SOAP API can be either a custom Enterprise Alert®account or a Windows account synchronized from Active Directory.

The account needs to either be assigned the Administrators role or needs to be assigned to a user role that has the “Connect to Web Service API” permission. The latter is only supported if your license allows you to customize user roles and permissions.

Create Derdack EA Connection

1. In the IT-Conductor main menu, navigate to Dashboards → Administrator.

Figure 1: Dashboards Menu Options in IT-Conductor

2. In the Administrator Dashboard, locate the Integration Providers tile, and click on the Integration Providers tile title.

Figure 2: Integration Providers Tile in the Administrator Dashboard

You will be redirected to the Integration Providers window.

Figure 3: Integration Providers Window

3. Click the Create Derdack EA Integration icon

Figure 4: Create Derdack EA Integration Icon

1. In the Create Derdack Connection wizard, fill out the following fields.

• Description - includes relevant information about the connection being created

• Organization - refers to an administrative structure that exists to define objects with a common goal or purpose

• Role - refers to the environment where the connection will be used

• Site - refers to a logical object that describes a particular area or location, depending on the context in which it is used

• Gateway - allows communication between the customer's site network and the IT-Conductor cloud platform. See Gateway Setup for more details.

• Timeout - refers to the maximum amount of time IT-Conductor will attempt to establish a connection to the server (120 seconds by default)

• Proxy - opting for this option allows you to specify the host and port

• Scheme - refers to the web protocol to be used

• Host Name - refers to the hostname of the proxy server

• Ping Interval - refers to the value that ensures the webhook connection remains responsive

Figure 5a: Create Derdack Connection Wizard

1. Click on the icon to save.
2. Provide the account information in the New Account screen and click to complete the configuration.

Figure 5b: Create Derdack Connection Wizard - New Account

• Description - refers to any relevant information about the user account being added.

• Application - refers to the name given to the instance being added.

• Person - refers to the name of the IT-Conductor user who is adding the system.

• User Name - refers to the created user aligned with the Account Requirements.

• User Password - refers to the password of the previously created user.

• Re-type Password - refers to the same password provided in the Password field.

7. Verify that the new connection was added to the Integration Providers actions panel

Figure 6: New Derdack Connection

Figure 7: Derdack EA Integration in Grid

Note: The newly added Derdack EA integration will appear in the service grid within 5-15 minutes.

Monitor Derdack EA Integration in IT-Conductor

To view the availability and performance metrics of a Derdack EA integration, locate the Derdack EA node in the service grid.

Figure 8: Derdack EA Integration metrics

Derdack EA Integration Key Metrics

• Availability - refers to the operational state and accessibility of the integration.

• Heartbeat - refers to the periodic signal sent to the system, enabling real-time detection of server downtime.

• Missing Account - refers to the absence of a required user account or resource within the integration.

• Retriever Failures - refer to the errors or issues encountered during the retrieval process of essential data or information within the integration.

• Failed Events - refers to notifications or alerts that were not successfully delivered or processed by Derdack EA.

To access a historical view of these metrics, click and a pop-up chart will be displayed.

Figure 9: Failed events chart

Health Explorer

To view a more detailed analysis of metrics and time-synchronized data of the integration, click Health from the Derdack EA node view.

You will be redirected to the Health Explorer page. From here, you can view one or more synchronized metrics over time, which is helpful when troubleshooting issues.

Figure 10a: Health Explorer

Figure 10b: Health Explorer Continuation

Provider Registration

TBD

Figure 11: Provider Registration List

Raised Events

This is the count of alerts or notifications that IT-Conductor sends over to Derdack EA. It gives you an idea of how many issues or triggers have been flagged. You can view this list by clicking Raised Events on the service grid.

Figure 12: List of Raised Events

Failed Events

This is the count of alerts or notifications that were not successfully delivered or processed by Derdack EA. You can view this list by clicking Failed Events on the service grid.

Figure 13: List of Failed Events

Scheduled Maintenance Events

To view the scheduled maintenance events for Derdack integrations, click Events in the service grid, and a pop-up list of Scheduled Maintenance Events will be displayed. You may enlarge the pop-window to find the option to create a maintenance event.

Figure 14: Schedule Maintenance Events

Alternatively, you may click the Maintenance On option to immediately set the system on maintenance.

Figure 15: Turn Maintenance Mode On