Derdack EA Integration
Last updated
Last updated
Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems and IT.
IT-Conductor supports integration with Derdack Enterprise Alert (Derdack EA), enabling organizations to harness the full potential of collaborative communication alongside efficient IT management. This integration empowers teams to enhance productivity, monitor operations in real-time, and proactively address issues, creating a unified and dynamic work environment.
Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, convenient duty scheduling, ad-hoc collaboration and anywhere incident remediation.
Before configuring a Derdack integration for monitoring in IT-Conductor, follow the instructions below.
The user account for accessing the SOAP API can be either a custom Enterprise Alert account or a Windows account synchronized from Active Directory.
The account needs to either be assigned the Administrators role or needs to be assigned to a user role that has the “Connect to Web Service API” permission. The latter is only supported if your license allows you to customize user roles and permissions.
1. In the IT-Conductor main menu, navigate to Dashboards → Administrator.
2. In the Administrator Dashboard, locate the Integration Providers tile, and click on the Integration Providers tile title.
You will be redirected to the Integration Providers window.
3. Click the Create Derdack EA Integration icon
In the Create Derdack Connection wizard, fill out the following fields.
Description - includes relevant information about the connection being created
Organization - refers to an administrative structure that exists to define objects with a common goal or purpose
Role - refers to the environment where the connection will be used
Site - refers to a logical object that describes a particular area or location, depending on the context in which it is used
Gateway - allows communication between the customer's site network and the IT-Conductor cloud platform. See Gateway Setup for more details.
Timeout - refers to the maximum amount of time IT-Conductor will attempt to establish a connection to the server (120 seconds by default)
Proxy - opting for this option allows you to specify the host and port
Scheme - refers to the web protocol to be used
Host Name - refers to the derdack server hostname.
Ping Interval - refers to the value that ensures the webhook connection remains responsive
Provide the account information in the New Account screen and click 
to complete the configuration.
Description - refers to any relevant information about the user account being added.
Application - refers to the name given to the instance being added.
Person - refers to the name of the IT-Conductor user who is adding the system.
User Name - refers to the created user aligned with the Account Requirements.
User Password - refers to the password of the previously created user.
Re-type Password - refers to the same password provided in the Password field.
7. Verify that the new connection was added to the Integration Providers actions panel
Note: The newly added Derdack EA integration will appear in the service grid within 5-15 minutes.
To view the availability and performance metrics of a Derdack EA integration, locate the Derdack EA node in the service grid.
Derdack EA Integration Key Metrics
Availability - refers to the operational state and accessibility of the integration.
Heartbeat - refers to the periodic signal sent to the system, enabling real-time detection of server downtime.
Missing Account - refers to the absence of a required user account or resource within the integration.
Retriever Failures - refer to the errors or issues encountered during the retrieval process of essential data or information within the integration.
Failed Events - refers to notifications or alerts that were not successfully delivered or processed by Derdack EA.
To view a more detailed analysis of metrics and time-synchronized data of the integration, click Health from the Derdack EA node view.
You will be redirected to the Health Explorer page. From here, you can view one or more synchronized metrics over time, which is helpful when troubleshooting issues.
Upon configuring EA integration tasks for registering two event providers are automatically created and executed. In a case when you switch EA configuration to a new EA server you will need to rerun registration tasks
This is the count of alerts or notifications that IT-Conductor sends over to Derdack EA. It gives you an idea of how many issues or triggers have been flagged. You can view this list by clicking Raised Events on the service grid.
This is the count of alerts or notifications that were not successfully delivered or processed by Derdack EA. You can view this list by clicking Failed Events on the service grid.
Scheduled Maintenance Events
To view the scheduled maintenance events for Derdack integrations, click Events in the service grid, and a pop-up list of Scheduled Maintenance Events will be displayed. You may enlarge the pop-window to find the option to create a maintenance event.
Alternatively, you may click the Maintenance On option to immediately set the system on maintenance.
Click on the icon to save.
To access a historical view of these metrics, click and a pop-up chart will be displayed.
