Derdack EA Integration
Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable, and effective response to incidents threatening the continuity of services and operations. This is particularly important for 24/7 operations of mission-critical systems and IT.
IT-Conductor supports integration with Derdack Enterprise Alert (Derdack EA), enabling organizations to harness the full potential of collaborative communication alongside efficient IT management. This integration empowers teams to enhance productivity, monitor operations in real-time, and proactively address issues, creating a unified and dynamic work environment.
Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, convenient duty scheduling, ad-hoc collaboration, and anywhere incident remediation.
Prerequisites
Before configuring a Derdack integration for monitoring in IT-Conductor, follow the instructions below.
Account Requirements
The user account for accessing the SOAP API can be either a custom Enterprise Alert account or a Windows account synchronized from Active Directory.
The account needs to either be assigned the Administrators role or assigned to a user role that has the “Connect to Web Service API” permission. The latter is only supported if your license allows you to customize user roles and permissions.
Configure Derdack EA Integration in IT-Conductor
To configure Derdack EA integration in IT-Conductor, follow the instructions below.
Visit service.itconductor.com and enter your login credentials.
Navigate to Dashboards → Administrator to access the Administrator's Dashboard.
Locate the Integrations Providers actions panel and click the title to access the complete list.
Click
Create Derdack EA Integration to start creating a new connection.
Alternatively, you can click Create Derdack EA Integration directly from the Administrator’s Dashboard.
Fill out all the necessary information in the Create Derdack Connection wizard. Once completed, click
to create the connection.
Description - refers to any relevant information about the integration being configured.
Organization - refers to an administrative structure that defines objects with a common goal or purpose. If you previously created an organization, please select it.
Role - refers to the environment where the integration will be used.
Site - refers to a logical object that describes a particular area or location, depending on the context in which it is used.
Gateway - allows communication between the customer's site network and the IT-Conductor cloud platform. Select the previously configured gateway from the dropdown menu. See Gateway Setup for more details.
Timeout - refers to the maximum amount of time IT-Conductor will attempt to establish a connection to the server (120 seconds by default).
Proxy - opting for this option allows you to specify the host and port.
Scheme - refers to the web protocol to be used.
Host Name - refers to the derdack server hostname.
Ping Interval - refers to the value that ensures the webhook connection remains responsive
Provide the account information in the New Account screen and click
to complete the configuration.
Description - refers to any relevant information about the user account being added.
Application - refers to the name given to the instance being added.
Person - refers to the name of the IT-Conductor user who is adding the system.
User Name - refers to the created user aligned with the Account Requirements.
User Password - refers to the password of the previously created user.
Re-type Password - refers to the same password provided in the Password field.
Verify that the new connection was added to the Integration Providers actions panel.
Monitor Derdack EA Integration in IT-Conductor
To view the availability and performance metrics of a Derdack EA integration, locate the Derdack EA node in the service grid.
Derdack EA Integration Key Metrics
Availability - refers to the operational state and accessibility of the integration.
Heartbeat - refers to the periodic signal sent to the system, enabling real-time detection of server downtime.
Missing Account - refers to the absence of a required user account or resource within the integration.
Retriever Failures - refer to the errors or issues encountered during the retrieval process of essential data or information within the integration.
Failed Events - refers to notifications or alerts that were not successfully delivered or processed by Derdack EA.
To access a historical view of these metrics, click 
and a pop-up chart will be displayed.
Health Explorer
To view a more detailed analysis of metrics and time-synchronized data of the integration, click Health from the Derdack EA node view.
You will be redirected to the Health Explorer page. From here, you can view one or more synchronized metrics over time, which is helpful when troubleshooting issues.
Provider Registration
Upon configuring EA integration tasks for registration, two event providers are automatically created and executed. In a case when you switch the EA configuration to a new EA server, you will need to rerun registration tasks.
Raised Events
This is the count of alerts or notifications that IT-Conductor sends over to Derdack EA. It gives you an idea of how many issues or triggers have been flagged. You can view this list by clicking Raised Events on the service grid.
Failed Events
This is the count of alerts or notifications that were not successfully delivered or processed by Derdack EA. You can view this list by clicking Failed Events on the service grid.
Scheduled Maintenance Events
To view the scheduled maintenance events for Derdack integrations, click Events in the service grid, and a pop-up list of Scheduled Maintenance Events will be displayed. You may enlarge the pop-up window to find the option to create a maintenance event.
Alternatively, you may click the Maintenance On option to immediately set the system to maintenance.
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