SAP Host Agent Monitoring
Last updated
Last updated
In a standard SAP environment, the SAP Host Agent monitors operating systems (OS), databases, system instance control, and SAP applications. IT-Conductor provides SAP Host Agent monitoring as an additional layer of monitoring for services such as Access Points, Enqueue/Locks, and Process States. This monitoring includes message servers, web dispatchers, gateways, and error logs such as SAP Gateway logs and SAP Message Server logs.
We can easily monitor the status and availability of the services and applications in real time to determine if the system and its components are up and running and get notified in case of failure. The state and status of the App Server and Host Agent levels are also available. This allows for checking the availability of the database and the application server.
Before configuring an SAP host agent for monitoring in IT-Conductor, follow the instructions below.
Create a user account and ensure that it is added to the specified groups:
Linux/Unix Servers: sapsys group
Windows Servers: SAP_LocalAdmin group
Perform the following instructions for all hosts to be monitored to authorize users to access SAP host agent services.
For All Instances in a Host
a. Open the file:
/usr/sap/hostctrl/exe/host_profile
b. Add the service/admin_users parameter with the following values (separated by a blank space):
service/admin_users = <user1> <user2>
c. Restart SAP Host Agent with:
/usr/sap/hostctrl/exe/saphostexec -restart
d. Log on with the OS user to be checked and execute:
where function in IT-Conductor include:
GetAccessPointList
GetProcessList
GetEnvironment
GetInstanceProperties
ABAPGetWPTable
GetSystemInstanceList
GetQueueStatistic
GetAlertTree
GetAlerts
EnqGetStatistic
EnqGetLockTable
ICMGetProxyConnectionList
ICMGetCacheEntries
ICMGetThreadList
WebDispGetServerList
WebDispGetGroupList
WebDispGetVirtHostList
For the SAP Instance only (Recommended):
a. Open the SAP instance profile "<DIR_INSTALL>/profile/DEFAULT.PFL".
b. Add the following parameters:
c. Restart the relevant "sapstartsrv", this will restart your SAP system, so please make sure you can do it during maintenance.
To configure SAP Host Agent monitoring in IT-Conductor, follow the instructions below.
Navigate to Dashboards → Administrator to access the Administrator's Dashboard.
Locate the SAP Host Agents actions panel and click the title to access the complete list.
Click the New SAP Host Agent button to start adding a new agent for monitoring.
Description - refers to a descriptive title about the host agent being added.
Organization - refers to an administrative structure that defines objects with a common goal or purpose. If you previously created an organization, please select it.
Role - refers to the environment where the host agent will be used.
Site - refers to a logical object that describes a particular area or location, depending on the context in which it is used.
Timeout - refers to the maximum time IT-Conductor will attempt to establish a connection to the host agent (300 seconds by default).
Proxy - refers to the HTTP proxy communication protocol used to facilitate the routing of HTTP requests between a client and the Internet. When selected, you can enter the host and port to be used.
SID - refers to a unique identifier for a specific SAP system instance.
Host Name - refers to a unique name assigned to the server where the SAP system is installed.
System Number - a two-digit identifier assigned to an SAP instance (or application server) within an SAP system landscape.
Description - refers to any relevant information about the user account being added.
Application - refers to the name given to the system being added.
Person - refers to the application account owner within IT-Conductor
Password - refers to the password of the previously created user.
Retype Password - refers to the same password provided in the Password field.
Verify if the agent was added to the SAP Host Agents actions panel and check its status.
Navigate to the service grid and verify if the system was added under the SAP Host Agents node.
To view the associated availability and performance metrics of the associated SAP components, locate the SAP Host Agents node in the service grid.
Availability - refers to the operational state and accessibility of the host agent.
Connection Failures - refer to the events where attempts to establish a connection are unsuccessful.
Heartbeat - refers to the periodic signal sent to the system, enabling real-time detection of system downtime.
Missing Account - refers to the absence of a required user account or resource within the host agent.
Retriever Failures - refer to the errors or issues encountered during the retrieval process of essential data or information within the host agent.
Error log - records system issues, failures, or abnormal activities, providing critical details for diagnosing and resolving host-level problems in SAP environments.
Process State - refers to the current condition or status of a particular process running on a host where the SAP Host Agent is installed.
Process Status - indicates whether the process is running normally, stopped, encountering errors, or in any other state relevant to its operation.
Access points - refer to the HTTPS protocol's host and port information. This information is used to discover whether the access port is active (Collection is disabled by default).
Enqueue - also known as the Lock server, refers to an SAP system component that manages the Lock Tables. The table is locked to prevent multiple record modifications simultaneously and ensure data consistency.
ICM - stands for Internet Communication Manager and refers to the SAP component responsible for managing communication between SAP systems and external clients, including HTTP and HTTPS traffic.
Visit and enter your login credentials.
Fill out all the necessary information in the New SAP Host Agent wizard. Once completed, click to add the agent.
Gateway - allows communication between the customer's site network and the IT-Conductor cloud platform. Select the previously configured gateway from the dropdown menu. See for more details.
Provide the account information in the New Account screen and click to complete the configuration.
User Name - refers to the user created aligned with the .
Note: The status will remain on Ready for a few minutes. Refresh the panel if needed. If there are configuration issues, such as incorrect connection parameters or an invalid account, the status will remain Ready. Click to display the logs and troubleshoot. If everything is configured correctly, the status will change to In Progress.
To access a historical view of each of these metrics, click and a pop-up chart will be displayed.
