Alerts Management

Most monitoring solutions treat alerts as raw events without much context or relationship.

Figure 1: Root Cause Analysis

IT-Conductor manages alerts more effectively by using policy-based exceptions where alerts can be filtered, time-synchronized, and automatically recovered, including targeted notification to the right analyst reducing mean time to repair (MTTR).

Figure 6: Alert Management in IT-Conductor

Alerts are configured in IT-Conductor using the concept of thresholds and overrides.

See Creating Threshold Overrides for more information.

After setting up the IT-Conductor Gateway and configuring the required parameters for the monitored systems, the platform will start receiving different metrics. Using thresholds and overrides, IT-Conductor can send out alert notifications via e-mail, provided that the user has subscribed to receive notifications for that specific service.