# Troubleshooting Guide

This section includes a list of common issues, their symptoms, what environments are affected, what are the possible causes, and how to resolve them. Kindly read through to find out how you can solve the errors you may have encountered while using SID-Refresh.

### Quick Reference <a href="#troubleshootingguide-quickreference" id="troubleshootingguide-quickreference"></a>

* [Program Run as root](https://docs.itconductor.com/user-guide/sid-refresh/troubleshooting/program-run-as-root)
* [Component CRM\_MIDDLEWA\_CRM - CRM Middleware Configuration](https://docs.itconductor.com/user-guide/sid-refresh/troubleshooting/crm-middleware-configuration)
* [SICF has wrong credentials after System Refresh](https://docs.itconductor.com/user-guide/sid-refresh/troubleshooting/sicf-wrong-credentials)
* [Fails to Start the Java-based GUI](https://docs.itconductor.com/user-guide/sid-refresh/troubleshooting/failure-to-start-the-java-based-gui)
* [Java-based GUI Runs with Pixelated Fonts](https://docs.itconductor.com/user-guide/sid-refresh/troubleshooting/pixelated-fonts)
* [No e-mail message is created after sending an email in SO01](https://docs.itconductor.com/user-guide/sid-refresh/troubleshooting/no-email-message)
* [SU01: Error in user management](https://docs.itconductor.com/user-guide/sid-refresh/troubleshooting/su01-error-in-user-management)
* [External Resources](https://docs.itconductor.com/user-guide/sid-refresh/troubleshooting/external-resources)

### Collecting Diagnosis for Support Team <a href="#troubleshootingguide-collectingdiagnosisforsupportteam" id="troubleshootingguide-collectingdiagnosisforsupportteam"></a>

To help SID-Refresh Support Team analyze and diagnose problems with your system, you can collect a range of diagnosis information from your system into a zip file.

1. Launch SID-Refresh in GUI mode.
2. Select the directory containing the export/import files.
3. Click **Diag** to start the diagnosis.
4. After the diagnosis process is completed, you will see information about the created file.
5. You can download the collection of the diagnosis files (ZIP-archive having file name pattern **(SID-Refresh\_infodump\_\<yyyy>-\<mm>-\<dd>\_\<hh>-\<mm-\<ss>.zip)** and e-mail us at: <sidrefresh@itconductor.com>

Download the [SID-Refresh User Guide](https://1076048841-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FHrtCjUhjOqlsJgxhrvko%2F2989096961?alt=media) for a more detailed guide on how to use the tool.