Jira Service Desk Integration

IT-Conductor supports integration with Jira Service Desk (Jira SD), enabling organizations to harness the full potential of collaborative communication alongside efficient IT management. This integration empowers teams to enhance productivity, monitor operations in real-time, and proactively address issues, creating a unified and dynamic work environment.

Create Incoming Webhook in Jira SD

Please refer to the Jira SD webhooks documentation for instructions and more information.

Note: The webhook URL serves as a direct link to the channel, enabling the seamless transmission of information from IT-Conductor to Jira SD. Save this URL for the Create Jira SD Connection section.

Create Jira SD Connection

1. In the IT-Conductor main menu, navigate to Dashboards → Administrator.

Figure 1: Dashboards Menu Options in IT-Conductor

2. In the Administrator Dashboard, locate the Integration Providers tile, and click on the Integration Providers tile title.

Figure 2: Integration Providers Tile in the Administrator Dashboard

You will be redirected to the Integration Providers window.

Figure 3: Integration Providers Window

3. Click the Create Jira SD Integration icon.

Figure 4: Create Jira Service Desk Integration Icon

1. In the Create Jira SD Connection wizard, fill out the following fields. Then click Finish.

• Name - identifies the connection being created

• Description - includes relevant information about the connection being created

• Organization - refers to an administrative structure that exists to define objects with a common goal or purpose

• Role - refers to the environment where the connection will be used

• Site - refers to a logical object that describes a particular area or location, depending on the context in which it is used

• Gateway - allows communication between the customer's site network and the IT-Conductor cloud platform

• Scheme - refers to the web protocol to be used

• Host - refers to the server domain where your Jira SD application is installed and running

• Port - refers to the port number on a server where the Jira SD application is configured to listen for incoming webhook payloads

• Connect Timeout - refers to the maximum amount of time IT-Conductor will attempt to establish a connection to Jira SD (300 seconds by default)

• Site - refers to the URL to be used for accessing Jira SD

• Service Desk ID - refers to the identifier of the specific service desk in Jira SD

• Default Request Type - refers to the request type for Jira SD

Figure 5: Create Jira SD Connection Wizard