Alerts

An alert is a notification informing users that an important event has occurred. It plays an important role in maintaining system uptime and can be used to prevent delays in processing critical situations. The situations can be so critical that action must be taken immediately to resolve the issue.

In IT-Conductor, there is a generic way of configuring alerts. The same steps can be followed when turning on alerts for any metric. This page includes a guide on how to configure alerts and provides instructions on how to mute alerts if needed.

Configure Alerts in IT-Conductor

1. Navigate to the system's service grid where the alert is located.

2. Click the Metric Object Menu , then select Overrides.

Figure 1: Metric Object Menu (Used Memory %)

1. Click on the desired override.

Figure 2 : Override Sample

Note: Alternatively, If there isn't an existing override, you can create a new one from a template. See Threshold Overrides for more details.

1. Check that the fields under the Thresholds section are defined as required.

2. In the Alerting section, set the Alert On field based on severity (None, Warning, and Alarm).

   1. Use the Repeat After option to generate an alert after the specified interval as long as the severity stays relevant.

Figure 3: Modify Override Configuration Page

Mute Alerts in IT-Conductor

This section shows how to mute one specific alert for a specific system.

1. Navigate to the system's service grid whose alert you wish to mute.

2. Click the Metric Object Menu , then select Overrides.

Figure 4: Metric Object Menu (Retriever Failures)

1. Put the desired alert on Maintenance Mode by clicking Turn Maintenance Mode On . Then click Yes to mute the alert entirely.

Figure 5: Turn Maintenance Mode On

1. Alternatively, click the override, scroll to the Alerting section, and select NONE from the Alert On dropdown menu. This will keep the alert active but without the notifications.

Figure 6: Turn off Alerts in Override

1. Click Save to complete the configuration.