Scheduled Maintenance

Schedule a Single System Into Maintenance Mode

1. Navigate to the IT-Conductor Service Grid, expand the container groups (i.e., SAP Systems), and find the system (i.e., specific SID) to update.

2. Click on the context menu icon (i.e. SAP logo) for that group.

3. Click Event Schedule.

Figure 1: Event Schedule for a Single System

1. In the Scheduled Maintenance Events pop-up window, click the Maximize icon.

Figure 2: Scheduled Maintenance Events

1. Click the Create new maintenance event icon.

Figure 3: Create New Maintenance Event

1. Fill out the fields, especially the Start and End Dates and Times. Then click Finish.

Figure 4: New Maintenance Event

1. The newly created event schedule will be in "Waiting" status until it gets triggered.

2. Once it gets triggered and the set schedule date and time have passed, the status will change to "Succeeded".

Figure 5: Event Schedule in Succeeded Status

Warning: If there’s a maintenance schedule applied to this system, the maintenance mode button will not show up. See the Create a maintenance schedule section to learn how to troubleshoot.

Schedule Multiple Systems Into Maintenance Mode

1. Navigate to the Service Grid and find the container group (i.e., SAP Systems) to update.

2. Click on the context menu icon (i.e., SAP logo) for that group.

3. Click Event Schedule.

Figure 6: Event Schedule for Multiple Systems

1. Repeat Steps 4-6 above. Also, expect the same for Steps 7-8.

2. To view all systems currently in maintenance mode at a glance, click the icon.

Figure 7: Show Services in Maintenance Mode

Figure 8: Hide Services in Maintenance Mode

Create a Maintenance Schedule

Use this when your organization has a recurring maintenance window, and you need to automatically place a system into maintenance mode on a defined schedule. For example, the first Friday of each month from 10:00 PM to 12:00 AM.

1. On the main menu, go to Maintenance → Automation → Schedules.

2. Click on the button to create a new one.

Figure 9: List of Existing Schedules

1. Fill in the following fields in the wizard

   1. Name - refers to an identifier for the schedule

   2. Description - refers to a brief explanation of the schedule’s use

   3. Work days – Use this option to schedule maintenance for a specific date only (one-time occurrence). See Figure 10a.

   4. Time window - refers to the specific times during which the event will take place. See Figure 10b.

      1. Click on the button to add a new row

      2. Enter the start and end time

      3. Click to save

   5. Formulae - Select a formula to define a schedule based on a specific pattern (e.g., the first Friday of each month or the 10th day every two months). You can add multiple rows to further refine the schedule. For more examples on how to utilize this feature, check our video tutorial. See Figure 10c.

      1. Click on the button to add a new row

      2. Enter the start and end time

      3. Click to save

2. Click to save the schedule.

Figure 10a: Create a New Schedule - Work Days Field

Figure 10b: Create a New Schedule - Time Window Field

figure 10c: Create a New Schedule - Formulae Field

Note: For more accurate and predictable scheduling, use either Work Days with Time Window or Formulae with Time Window.

1. Navigate to the system you wish to add the maintenance schedule to.

2. Click Properties.

Figure 11: System Properties

1. On Maintenance Schedule, select the created schedule from the menu.

Figure 12: Assign a Maintenance Schedule

1. Click save . The same schedule can be reused to automatically place other systems in maintenance mode, provided they follow the same frequency.

Warning: When a maintenance schedule is assigned, it overrides any manual or inherited maintenance mode.

To place the system in maintenance mode outside the schedule, temporarily remove the schedule from the system’s properties. The manual maintenance option will then be available again. You can place the schedule back on anytime.