# SU01: Error in user management

### Symptom <a href="#su01-errorinusermanagement-symptom" id="su01-errorinusermanagement-symptom"></a>

* The dump appears when viewing or editing a user (SU01).
* Error Database error deleting from table adrp\_uuid\_index (adrc\_uuid\_index, adcp\_uuid\_index) occurs while deleting the user/person.

### Environment <a href="#su01-errorinusermanagement-environment" id="su01-errorinusermanagement-environment"></a>

* All SAP systems based on the SAP NetWeaver platform

### Cause <a href="#su01-errorinusermanagement-cause" id="su01-errorinusermanagement-cause"></a>

* There are active jobs or processes holding locks on the entries being deleted.

### Resolution <a href="#su01-errorinusermanagement-resolution" id="su01-errorinusermanagement-resolution"></a>

1. After completing the import of the USER task, execute report (SE38): RSUSR405

![Figure 1: ABAP Editor](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FgNIOIGmyqIwGbOu4CJNg%2FABAP%20Editor.png?alt=media\&token=21cf399b-90cf-42c3-8db8-ddff9a1ef0f2)

2\. Reset TAB buffer /$TAB.

![Figure 2: SAP Easy Access CRM](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2F11RfRXr4cQJWQw2Hsp3i%2FSAP%20Easy%20Access%20CRM.png?alt=media\&token=e1848b43-54c0-4d03-bc9f-526d16ce73b7)

![Figure 3: TAB Buffer Reset](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FRafpQ5XzLv8LVelT8s5w%2FTAB%20buffer%20reset.png?alt=media\&token=35a57728-e2a0-4163-a2ed-c576b33040e0)

3\. Execute the below reports via transaction SE38 in the following order:

* RSADRCK1 - the report checks SO key and where-used list consistency in Business Address Management

![Figure 4: Business Address Management](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FN20DUQ4VOQd2GdJO8qwl%2FBusiness%20Address%20Management.png?alt=media\&token=f96d745e-0e1f-4ba9-9254-4f41e9c2fa98)

![Figure 5: Address Management Check Report](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FoBaaTucxQCmKJgRnXLES%2FAddress%20Management%20Check%20Report%20\(2\).png?alt=media\&token=12c6d97e-5b0f-4d54-8810-1c7ffef67891)

* RSUSR\_CLEANUP\_USER\_TABLES from SAP Note 1401395 - Report to clean up residual data in user tables.

![Figure 6: Display and Delete Unneeded Entries in User Tables](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FEb6OtHuoy2aLJe8OMC7q%2FDisplay%20and%20Delete%20Entries.png?alt=media\&token=dee2b815-c915-4d2c-9fd3-edf67f457c1c)

![Figure 7: Overview Entries for Non-existent Users](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FO6hTzpqF9iqbYFt7Ovhg%2FOverview%20Entries%20for%20n%20Non-existent%20Users.png?alt=media\&token=96f826a4-9091-40c6-962e-df3dfdd23b01)

* RSSOUSCO - the report checks the consistency of user tables.

![Figure 8a: Consistency Check of User Tables](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FIsEjU1Rcc7Tb1NsE6kJq%2FConsistency%20Check%20of%20User%20Tables.png?alt=media\&token=79d5913f-4ec3-4da9-b0aa-6c963389375e)

![Figure 8b: Consistency Check of User Tables](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FBPpDtF4mveXSPBG59vRZ%2FConsistency%20Check%20of%20User%20Tables%20\(2\).png?alt=media\&token=88508b72-f393-4f59-a4ab-a7daedbd6375)

* If a dump appears when viewing or editing a user (SU01):

![Figure 9: Runtime Error - Description of Exception](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2F3XFU1ym5wbnwcP0Jfsnb%2FRuntime%20Error.png?alt=media\&token=7d90e495-e719-4f1e-b158-2d5224e82315)