SU01: Error in user management

Symptom

  • The dump appears when viewing or editing a user (SU01).

  • Error Database error deleting from table adrp_uuid_index (adrc_uuid_index, adcp_uuid_index) occurs while deleting the user/person.

Environment

  • All SAP systems based on the SAP NetWeaver platform

Cause

  • There are active jobs or processes holding locks on the entries being deleted.

Resolution

  1. After completing the import of the USER task, execute report (SE38): RSUSR405

Figure 1: ABAP Editor

2. Reset TAB buffer /$TAB.

Figure 2: SAP Easy Access CRM
Figure 3: TAB Buffer Reset

3. Execute the below reports via transaction SE38 in the following order:

  • RSADRCK1 - the report checks SO key and where-used list consistency in Business Address Management

Figure 4: Business Address Management
Figure 5: Address Management Check Report

  • RSUSR_CLEANUP_USER_TABLES from SAP Note 1401395 - Report to clean up residual data in user tables.

Figure 6: Display and Delete Unneeded Entries in User Tables
Figure 7: Overview Entries for Non-existent Users

  • RSSOUSCO - the report checks the consistency of user tables.

Figure 8a: Consistency Check of User Tables
Figure 8b: Consistency Check of User Tables

  • If a dump appears when viewing or editing a user (SU01):

Figure 9: Runtime Error - Description of Exception
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