> For the complete documentation index, see [llms.txt](https://docs.itconductor.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.itconductor.com/user-guide/sid-refresh/troubleshooting/su01-error-in-user-management.md).

# SU01: Error in user management

### Symptom <a href="#su01-errorinusermanagement-symptom" id="su01-errorinusermanagement-symptom"></a>

* The dump appears when viewing or editing a user (SU01).
* Error Database error deleting from table adrp\_uuid\_index (adrc\_uuid\_index, adcp\_uuid\_index) occurs while deleting the user/person.

### Environment <a href="#su01-errorinusermanagement-environment" id="su01-errorinusermanagement-environment"></a>

* All SAP systems based on the SAP NetWeaver platform

### Cause <a href="#su01-errorinusermanagement-cause" id="su01-errorinusermanagement-cause"></a>

* There are active jobs or processes holding locks on the entries being deleted.

### Resolution <a href="#su01-errorinusermanagement-resolution" id="su01-errorinusermanagement-resolution"></a>

1. After completing the import of the USER task, execute report (SE38): RSUSR405

![Figure 1: ABAP Editor](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FvNdd77xiyazFAQ5crhRb%2F2699755828?alt=media)

2\. Reset TAB buffer /$TAB.

![Figure 2: SAP Easy Access CRM](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2F28f9gryWBnc1KgTcMk9X%2F2699755825?alt=media)

![Figure 3: TAB Buffer Reset](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FgZOXFidt5pJrbGUPXXgy%2F2699755822?alt=media)

3\. Execute the below reports via transaction SE38 in the following order:

* RSADRCK1 - the report checks SO key and where-used list consistency in Business Address Management

![Figure 4: Business Address Management](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FvW7swR9Sj6A0CHOmgPpn%2F2699755819?alt=media)

![Figure 5: Address Management Check Report](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FcmLjT9DIgka6VgIi6WYU%2F2699755816?alt=media)

* RSUSR\_CLEANUP\_USER\_TABLES from SAP Note 1401395 - Report to clean up residual data in user tables.

![Figure 6: Display and Delete Unneeded Entries in User Tables](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2Ft7mrbupG0PmrdNJGW329%2F2699755813?alt=media)

![Figure 7: Overview Entries for Non-existent Users](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FI27MRwL7jeAinn5Ieolh%2F2699755810?alt=media)

* RSSOUSCO - the report checks the consistency of user tables.

![Figure 8a: Consistency Check of User Tables](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FVFotvxmvwMu77XVU2yrv%2F2699755807?alt=media)

![Figure 8b: Consistency Check of User Tables](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FPigoRiRVYc3Hmq2y4U1G%2F2699755804?alt=media)

* If a dump appears when viewing or editing a user (SU01):

![Figure 9: Runtime Error - Description of Exception](https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2F1mROGG9HGcx82M6xQMLD%2F2699755801?alt=media)


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