# SU01: Error in user management

### Symptom <a href="#su01-errorinusermanagement-symptom" id="su01-errorinusermanagement-symptom"></a>

* The dump appears when viewing or editing a user (SU01).
* Error Database error deleting from table adrp\_uuid\_index (adrc\_uuid\_index, adcp\_uuid\_index) occurs while deleting the user/person.

### Environment <a href="#su01-errorinusermanagement-environment" id="su01-errorinusermanagement-environment"></a>

* All SAP systems based on the SAP NetWeaver platform

### Cause <a href="#su01-errorinusermanagement-cause" id="su01-errorinusermanagement-cause"></a>

* There are active jobs or processes holding locks on the entries being deleted.

### Resolution <a href="#su01-errorinusermanagement-resolution" id="su01-errorinusermanagement-resolution"></a>

1. After completing the import of the USER task, execute report (SE38): RSUSR405

![Figure 1: ABAP Editor](/files/2hgpg19RRw45xczJDXd4)

2\. Reset TAB buffer /$TAB.

![Figure 2: SAP Easy Access CRM](/files/EfU1YfR0H8ZvV4FLGTn7)

![Figure 3: TAB Buffer Reset](/files/6fqrFQshwvBTq8Ct6VWV)

3\. Execute the below reports via transaction SE38 in the following order:

* RSADRCK1 - the report checks SO key and where-used list consistency in Business Address Management

![Figure 4: Business Address Management](/files/OaHxwBHA2dLAJYncpVOs)

![Figure 5: Address Management Check Report](/files/rOLGwjFtEbkLFGKPZQbc)

* RSUSR\_CLEANUP\_USER\_TABLES from SAP Note 1401395 - Report to clean up residual data in user tables.

![Figure 6: Display and Delete Unneeded Entries in User Tables](/files/HOoVuCNwSB55PuFQNIKU)

![Figure 7: Overview Entries for Non-existent Users](/files/0iIZDIksvHuR2F6yjyGl)

* RSSOUSCO - the report checks the consistency of user tables.

![Figure 8a: Consistency Check of User Tables](/files/mbij3QWrHUmhZe0NBdF3)

![Figure 8b: Consistency Check of User Tables](/files/WK9U5MtsctOHEe5exdWl)

* If a dump appears when viewing or editing a user (SU01):

![Figure 9: Runtime Error - Description of Exception](/files/v6V0mMP5NwOKEWNTlInO)


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