Microsoft Teams Integration

IT-Conductor supports integration with Microsoft Teams, enabling organizations to harness the full potential of collaborative communication alongside efficient IT management. This integration empowers teams to enhance productivity, monitor operations in real-time, and proactively address issues, creating a unified and dynamic work environment.

Create Incoming Webhook in Microsoft Teams

1. Log in to Microsoft Teams.

2. Access the channel where you want to add the webhook connection, click the "•••" icon from the upper-right corner, then select Connectors from the dropdown menu.

Figure 1: Connectors Option in Microsoft Teams

1. Search for Incoming Webhook and click Add.

Figure 2: Add Incoming Webhook in Microsoft Teams Channel

Note: Each channel only requires the Incoming Webhook to be added once.

1. Repeat step 1 and search for Incoming Webhook. Then click Configure.

Figure 3: Configure Incoming Webhook in Microsoft Teams Channel

1. Provide a name and upload an image to associate with the data from this Incoming Webhook. Then click Create to complete the setup.

Figure 4: Create Incoming Webhook in Microsoft Teams Channel

1. Copy the webhook URL. Then click Done.

Figure 5: Webhook URL for Microsoft Teams Channel

Note: The webhook URL serves as a direct link to the channel, enabling the seamless transmission of information from IT-Conductor to Microsoft Teams. Save this URL for the Configure Microsoft Teams Integration in IT-Conductor section.

Configure Microsoft Teams Integration in IT-Conductor

To configure Microsoft Teams integration in IT-Conductor, follow the instructions below.

1. Visit service.itconductor.com and enter your login credentials.
2. Navigate to Dashboards → Administrator to access the Administrator's Dashboard.

3. Locate the Integrations Providers actions panel and click the title to access the complete list.

Figure 6: Integration Providers Actions Panel in Administrator’s Dashboard

1. Click Create Microsoft Team Integration to start creating a new connection.

Figure 7: Integration Providers Actions Panel Page

Alternatively, you can click Create Microsoft Team Integration directly from the Administrator’s Dashboard.

Figure 8: Integration Providers Actions Panel in Administrator’s Dashboard

1. Fill out all the necessary information in the Create MS Teams Connection wizard. Once completed, click Finish to create the connection.

Figure 9: Create MS Teams Connection Wizard

• Name - refers to a descriptive identifier for the integration.

• Description - refers to any relevant information about the integration being configured.

• Organization - refers to an administrative structure that defines objects with a common goal or purpose. If you previously created an organization, please select it.

• Role - refers to the environment where the integration will be used.

• Site - refers to a logical object that describes a particular area or location, depending on the context in which it is used.

• Gateway - allows communication between the customer's site network and the IT-Conductor cloud platform. Select the previously configured gateway from the dropdown menu. See Gateway Setup for more details.
• Connect Timeout - refers to the maximum amount of time IT-Conductor will attempt to establish a connection to the Microsoft Teams Channel (300 seconds by default)

• WebHook - refers to the webhook URL for the connection (See Create Incoming Webhook in Microsoft Teams section for instructions on how to get the webhook URL in Microsoft Teams.)

1. Verify that the new connection was added to the Integration Providers actions panel.