Microsoft Teams Integration

IT-Conductor supports integration with Microsoft Teams, enabling organizations to harness the full potential of collaborative communication alongside efficient IT management. This integration empowers teams to enhance productivity, monitor operations in real-time, and proactively address issues, creating a unified and dynamic work environment.

Create Incoming Webhook in Microsoft Teams

1. Log in to Microsoft Teams.

2. Access the channel where you want to add the webhook connection, click the "•••" icon from the upper-right corner, then select Connectors from the dropdown menu.

Figure 1: Connectors Option in Microsoft Teams

1. Search for Incoming Webhook and click Add.

Figure 2: Add Incoming Webhook in Microsoft Teams Channel

Note: Each channel only requires the Incoming Webhook to be added once.

1. Repeat step 1 and search for Incoming Webhook. Then click Configure.

Figure 3: Configure Incoming Webhook in Microsoft Teams Channel

1. Provide a name and upload an image to associate with the data from this Incoming Webhook. Then click Create to complete the setup.

Figure 4: Create Incoming Webhook in Microsoft Teams Channel

1. Copy the webhook URL. Then click Done.

Figure 5: Webhook URL for Microsoft Teams Channel

Note: The webhook URL serves as a direct link to the channel, enabling the seamless transmission of information from IT-Conductor to Microsoft Teams. Save this URL for the Create Microsoft Teams Connection section.

Create Microsoft Teams Connection

1. In the IT-Conductor main menu, navigate to Dashboards → Administrator.

Figure 6: Dashboards Menu Options in IT-Conductor

2. In the Administrator Dashboard, locate the Integration Providers tile, and click on the Integration Providers tile title.

Figure 7: Integration Providers Tile in the Administrator Dashboard

You will be redirected to the Integration Providers window.

Figure 8: Integration Providers Window

3. Click the Create Microsoft Team Integration icon.

Figure 9: Create Microsoft Team Integration Icon

1. In the Create MS Teams Connection wizard, fill out the following fields. Then click Finish.

• Name - identifies the connection being created

• Description - includes relevant information about the connection being created

• Organization - refers to an administrative structure that exists to define objects with a common goal or purpose

• Role - refers to the environment where the connection will be used

• Site - refers to a logical object that describes a particular area or location, depending on the context in which it is used

• Gateway - allows communication between the customer's site network and the IT-Conductor cloud platform

• Connect Timeout - refers to the maximum amount of time IT-Conductor will attempt to establish a connection to the Microsoft Teams Channel (300 seconds by default)

• WebHook - refers to the webhook URL for the connection (See Create Incoming Webhook in Microsoft Teams section for instructions on how to get the webhook URL in Microsoft Teams.)

Figure 10: Create MS Teams Connection Wizard