SAP HANA Account Activation using ChAI

This wiki page outlines the step-by-step process for activating a SAP HANA user account using IT-Conductor’s Change Automation Intelligence (ChAI). By automating this task with ChAI, IT teams can ensure consistent, auditable, and efficient user account activations—reducing manual effort and minimizing the risk of errors. Typical scenarios include re-activating locked or expired accounts during audits, enabling temporary access for developers or consultants, automating user provisioning during SAP system onboarding, and accelerating response times during access-related incident resolution.

Designed to support streamlined change management across SAP landscapes, ChAI enables secure, trackable workflows that improve operational control and compliance in HANA system administration.

Pre-Requisites

Before running the automation in IT-Conductor, make sure you’ve done the following:

  • Have an active IT-Conductor account with administrator privileges.

  • The HANA system must be registered in IT-Conductor for monitoring. See SAP HANA System Monitoring for more details.

  • Have a HANA user (with HANA ‘USER ADMIN’ system privilege) associated with IT-Conductor robot/automation account so it can perform the user ACTIVATION action.

  • Have access to the HANA user credentials that need to be activated or reset, since following the activation, you can have the password to use with that privileged user account.

How To Activate an SAP HANA User via ChAI

  1. Visit service.itconductor.com and enter your login credentials.

  2. Navigate to Support → Service Catalog → Database Administration → HANA Administration → SAP HANA User Activation.

Figure 1: Service Catalog Menu

  1. Click on the Checkout Service Request icon.

Figure 2: SAP HANA User Activation Description Screen

  1. In the HANA User Reset Wizard, fill in the following fields, then click on to continue.

    1. HANA System - refers to the HANA SID

    2. User Name - refers to the SAP HANA user account to be activated

    3. Run As - refers to the IT-Conductor user executing the request. This user must have administrator privileges, and the robot account associated with the HANA user admin mentioned in the Pre-Requisites.

Figure 3: SAP HANA User Activation Wizard

  1. After submitting, you will see the steps that IT-Conductor is automating.

Figure 4: List of Steps Post Wizard

  1. The first automated task, Step New Ticket, refers to the creation of a support ticket. To view this ticket click on Activate user for [System Name] → View.

Figure 5: View New Ticket

  1. The ticket includes all the details of the request. Teams can use this ticket to add comments or attachments and keep track of approvals and other requests for auditing purposes. You will also get an email notification.

Figure 6a: Activate HANA User Ticket
Figure 6b: Activate HANA User Ticket

  1. To follow the execution of the workflow click on any of the listed actions, then click on Process Viewer.

Figure 7: View Process Viewer

  1. Wait a few minutes until the workflow has finished running and all the process definitions have turned green. If a step fails, the process definition for that step will turn red, and show the activity log in order to troubleshoot.

Figure 8: HANA User Activate Workflow

  1. Double-check that the user has been activated by checking your HANA database

Figure 9: View User in HANA Database
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