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Inbound/Outbound Queue Restart Automation

The customer’s end-to-end business often requires the sending and receiving of transactions across SAP systems via synchronous/asynchronous messages stored in queues, otherwise known as qRFC/tRFC (queue/transactional Remote Function calls). Failures in this either on the inbound or outbound queues can cause delays and disruptions in critical business processes.
IT-Conductor allows users to automate the restarting of Inbound/Outbound (SYSFAIL, RETRY, CPIERR, and RUNNING) queues. It can be applied to one or more systems and can be run manually or on a schedule. This feature is highly adaptable to any customer environment and can become an essential component of IT maintenance operations.

Pre-requisite Requirements

  • The system should be registered in IT-Conductor for monitoring.
Figure 1: SAP System in IT-Conductor Service Grid
  • A Robot User should be created and associated with the application/DB/OS users with assigned roles/privileges to execute the local action on the system to be stopped/started.
    Figure 2: Start/Stop Process Definitions
  • The ownership of the process definition should be assigned to the Robot User.
  • The Robot User should be able to view the following recovery definitions when navigating to Management > Automation > Recover Definitions.
    • Reset Inbound tRfc Queue
    • Restart Inbound tRfc Queue
    • Restart Outbound tRfc Queue
Figure 3: Navigating to Recovery Definitions
Figure 4: List of Recovery Definitions
Note: If the recovery definitions are not available for use, contact IT-Conductor Support.

How to Automate Inbound/Outbound Queue Restart

  1. 1.
    Select the Inbound Queue to implement the restart automation.
Figure 5: Inbound Queues in IT-Conductor Service Grid
  1. 2.
    Click the “Threshold Overrides” icon.
Figure 6: First Entry Age
  1. 3.
    Select the targeted override.
FIgure 7: First Entry Age Overrides
  1. 4.
    Configure the threshold and define the desired schedule for running the restart automation.
Figure 8: First Entry Age Configuration Settings
5. Select the desired recovery action in the "Recovery" dropdown menu.
Figure 9:Selecting Recovery Action
Note: If the recovery definitions are not available for use, contact IT-Conductor Support.
  1. 6.
    Configure to send a notification for this event. (Optional)
Figure 10: Configuring Recovery Notification
  1. 7.
    Click Save to complete the restart automation.
Figure 11: Saving the Recovery Configurations

How to View Recovery Activities

  1. 1.
    Click the “Recovery Activities Launched” icon.
Figure 12: Navigating to Recovery Activities Launched
Figure 13: Recovery Activities Launched
Access the technical description for restarting Inbound/Outbound Queues from SAP Notes: