URL Monitoring Locations

URL monitoring locations are pivotal for assessing the availability and performance of web services or applications from various geographical points. This functionality allows users to define specific URLs to monitor and designate monitoring locations worldwide. By configuring URL monitoring locations, IT administrators can ensure comprehensive visibility into the accessibility and responsiveness of critical online resources, facilitating proactive maintenance and enhancing user experience. The following document describes how to set up URL monitoring in IT-Conductor.

Configure URL Monitoring Locations in IT-Conductor

To configure URL monitoring in IT-Conductor, follow the instructions below.

Add New URL Location

  1. Visit service.itconductor.com and enter your login credentials.

  2. Navigate to Dashboards → Administrator to access the Administrator's Dashboard.

  3. Locate the URL Monitoring Locations actions panel and click the title to access the complete list.

  1. Click the New URL Monitoring button to start adding a URL.

  • Name - refers to an identifier for the URL being added.

  • Description - refers to any relevant information about the URL being added.

  • Organization - refers to an administrative structure that defines objects with a common goal or purpose. If you previously created an organization, please select it.

  • Role - refers to the environment where the URL will be used.

  • Site - refers to a logical object that describes a particular area or location, depending on the context in which it is used.

  • Gateway - allows communication between the customer's site network and the IT-Conductor cloud platform. See Gateway Setup for more details.

  • Scheme - specifies the protocol used for the URL (e.g., HTTP or HTTPS).

  • Host - refers to the host of the URL being added.

  • Port - refers to the port number used to access the URL being added.

  • Connection Timeout - refers to the maximum time allowed to establish a connection before timing out. By default, this is set to 300 seconds.

  • Enforce Certificate - if checked, it determines whether the monitoring should enforce SSL certificate validation for HTTPS URLs.

  1. A new URL Monitoring location will be added to the actions panel. The status will remain on Ready until an HTTP probe is added.

  1. Fill out all the necessary information in the Create HTTP Availability Probe wizard. Once completed, click the Finish button to create the probe.

  • Name - refers to a descriptive name for the probe.

  • Description - refers to any relevant information about the probe being added.

  • Owner - refers to the user who's adding the new probe.

  • Status - refers to the URL status. At this stage of the process, this is set to Initial.

  • Work Queue - specifies the queue or list of monitoring tasks managed and processed. This field contains the name of the URL Monitoring Location recently created.

  • Schedule - sets the frequency or timing for executing the monitoring. You may choose from one of the schedules previously created in IT-Conductor. See How to Define Operating Schedules for details.

  • Planned Start Time - refers to the scheduled start time for the monitoring task.

  • Time Windows Begin - refers to the beginning of the time window during which the monitoring can be executed.

  • Time Windows End - refers to the end of the time window during which the monitoring can be executed.

  • Repeat - specifies that the task should be repeated or executed only once if checked.

  • Repeat Interval - refers to the time interval between repeated executions of the monitoring task. By default, this is set to 15 minutes.

  • HTTP Method - determines the HTTP method for the request (Get, Post, Delete, Head, Put).

  • URL - refers to the URL of the web service or application to be monitored.

  • MIME Type - defines the expected MIME type of the response from the URL.

  • Allowed Status - specifies the HTTP status codes considered acceptable for a successful response. By default, this is set to 401.

  • Follow Redirect - determines that the monitoring should follow HTTP redirects if checked.

  • Parse Results - determines whether to parse and analyze the content of the response.

  • Certificate Error - specifies the action to take if there is an error with the SSL/TLS certificate associated with the URL.

  1. Wait for the HTTP Probe status to turn to Waiting.

  1. Navigate back to the URL Monitoring Actions Panel Page. The created Monitoring Location should be in the In-Progress.

  2. Navigate to the service grid and verify if the URL and probe were added under the URL Monitoring node.

Note: Please allow 5-15 minutes for the new URL and probe to show in the service grid.

Monitor URL Locations in IT-Conductor

To view the availability, response time, and status code metrics of a monitored URL, locate the URL Monitoring node in the service grid.

URL Monitoring Key Metrics

  • Connection Failures - refer to the events where attempts to establish a connection are unsuccessful.

  • Missing Account - refers to the absence of a required user account or resource within the URL location.

HTTP Probe Key Metrics

  • Availability - refers to the operational state and accessibility of the HTTP probe.

  • Response Time - refers to the duration (in msec) taken for the webserver to respond to the request.

  • Status Code - indicates the HTTP status code returned by the server, providing information on the success or failure of the request.

Note: All metrics will not show data when the URL is unavailable.

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