Slack Integration

IT-Conductor supports integration with Slack, enabling organizations to harness the full potential of collaborative communication alongside efficient IT management. This integration empowers teams to enhance productivity, monitor operations in real-time, and proactively address issues, creating a unified and dynamic work environment.

Create Incoming Webhook in Slack

1. Log in to Slack.

2. Add IT-Conductor to your Slack workspace by clicking the button below:

3. Select the channel where you want to add the webhook connection from the Search for a channel dropdown menu. Then click Allow.

Figure 1: Add IT-Conductor to Slack Workspace

3. You'll be sent back to your app settings and you should now see a new entry under the Webhook URLs section, with a webhook URL that looks something like this:

https://hooks.slack.com/services/T00000000/B00000000/XXXXXXXXXXXXXXXXXXXXXXXX

Note: The webhook URL serves as a direct link to the channel, enabling the seamless transmission of information from IT-Conductor to Slack. Save this URL for the Create Slack Connection section.

Add Incoming Webhook app in Slack Workspace

If this is your first attempt at setting up integrations in Slack, you need to begin by adding the Incoming Webhook app to your Slack workspace.

1. Select Apps from the sidebar menu and search for Incoming WebHooks. Then click Add.

Figure 2a: Add Incoming WebHook to Slack from App Directory

2. You will be redirected to another window as shown in Figure 2b. Click Add to Slack.

Figure 2b: Add Incoming WebHook to Slack from App Directory

3. In the Post to Channel section, select the channel where you want to add the webhook connection. Then click Add Incoming WebHooks integration.

Figure 2c: Add Incoming WebHooks to Slack from App Directory

4. Copy the Webhook URL.

Figure 3: WebHook URL in Slack

Create Slack Connection

1. In the IT-Conductor main menu, navigate to Dashboards → Administrator.

Figure 4: Dashboards Menu Options in IT-Conductor

2. In the Administrator Dashboard, locate the Integration Providers tile, and click on the Integration Providers tile title.

Figure 5: Integration Providers Tile in Administrator Dashboard

You will be redirected to the Integration Providers window.

Figure 6: Integration Providers Window

3. Click the Create Slack Integration icon.

Figure 7: Create Slack Integration Icon

4. In the Create Slack Connection wizard, fill out the following fields. Then click Finish.

• Name - identifies the connection being created

• Description - includes relevant information about the connection being created

• Organization - refers to an administrative structure that exists to define objects with a common goal or purpose

• Role - refers to the environment where the connection will be used

• Site - refers to a logical object that describes a particular area or location, depending on the context in which it is used

• Gateway - allows communication between the customer's site network and the IT-Conductor cloud platform

• Connect Timeout - refers to the maximum amount of time IT-Conductor will attempt to establish a connection to the Slack Channel (300 seconds by default)

• WebHook - refers to the webhook URL for the connection (See Create Incoming Webhook in Slack section for instructions on how to get the webhook URL in Slack.)

Figure 8: Create Slack Connection Wizard