Derdack EA Integration

IT-Conductor supports integration with Derdack Enterprise Alert (Derdack EA), enabling organizations to harness the full potential of collaborative communication alongside efficient IT management. This integration empowers teams to enhance productivity, monitor operations in real-time, and proactively address issues, creating a unified and dynamic work environment.

Create Incoming Webhook in Derdack EA

Please refer to the Derdack Webhack/REST API documentation for instructions and more information.

Note: The webhook URL serves as a direct link to the channel, enabling the seamless transmission of information from IT-Conductor to Derdack EA. Save this URL for the Create Derdack EA Connection section.

Create Derdack EA Connection

1. In the IT-Conductor main menu, navigate to Dashboards → Administrator.

Figure 1: Dashboards Menu Options in IT-Conductor

2. In the Administrator Dashboard, locate the Integration Providers tile, and click on the Integration Providers tile title.

Figure 2: Integration Providers Tile in the Administrator Dashboard

You will be redirected to the Integration Providers window.

Figure 3: Integration Providers Window

3. Click the Create Derdack EA Integration icon

Figure 4: Create Derdack EA Integration Icon

4. In the Create Jira SD Connection wizard, fill out the following fields. Then click Finish.

• Description - includes relevant information about the connection being created

• Organization - refers to an administrative structure that exists to define objects with a common goal or purpose

• Role - refers to the environment where the connection will be used

• Site - refers to a logical object that describes a particular area or location, depending on the context in which it is used

• Gateway - allows communication between the customer's site network and the IT-Conductor cloud platform

• Timeout - refers to the maximum amount of time IT-Conductor will attempt to establish a connection to Derdack (120 seconds by default)

• Proxy - opting for this option allows you to specify the host and port

• Scheme - refers to the web protocol to be used

• Host Name - refers to the hostname of the proxy server

• Ping Interval - refers to the value that ensures the webhook connection remains responsive

Figure 5: Create Derdack Connection Wizard