PagerDuty Integration

IT-Conductor supports integration with PagerDuty, enabling organizations to harness the full potential of collaborative communication alongside efficient IT management. This integration empowers teams to enhance productivity, monitor operations in real-time, and proactively address issues, creating a unified and dynamic work environment.

Create Incoming Webhook in PagerDuty

Please refer to the PagerDuty Webhooks documentation for instructions and more information.

Note: The webhook URL serves as a direct link to the channel, enabling the seamless transmission of information from IT-Conductor to PagerDuty. Save this URL for the Create PagerDuty Connection section.

Create PagerDuty Connection

1. In the IT-Conductor main menu, navigate to Dashboards → Administrator.

Figure 1: Dashboards Menu Options in IT-Conductor

2. In the Administrator Dashboard, locate the Integration Providers tile, and click on the Integration Providers tile title.

Figure 2: Integration Providers Tile in the Administrator Dashboard

You will be redirected to the Integration Providers window.

Figure 3: Integration Providers Window

3. Click the Create PagerDuty Integration icon.

Figure 4: Create PagerDuty Integration Icon

4. In the Create PagerDuty Connection wizard, fill out the following fields. Then click Finish.

• Name - identifies the connection being created

• Description - includes relevant information about the connection being created

• Organization - refers to an administrative structure that exists to define objects with a common goal or purpose

• Role - refers to the environment where the connection will be used

• Site - refers to a logical object that describes a particular area or location, depending on the context in which it is used

• Gateway - allows communication between the customer's site network and the IT-Conductor cloud platform

• Scheme - refers to the web protocol to be used

• Host - refers to the server domain where your Jira SD application is installed and running

• Port - refers to the port number on a server where the Jira SD application is configured to listen for incoming webhook payloads

• Connect Timeout - the maximum amount of time IT-Conductor will attempt to establish a connection to PagerDuty (100 seconds by default)

• Service ID - refers to the identifier of the specific service in PagerDuty

Figure 5: Create PagerDuty Connection Wizard