SU01: Error in user management

Symptom

• The dump appears when viewing or editing a user (SU01).

• Error Database error deleting from table adrp_uuid_index (adrc_uuid_index, adcp_uuid_index) occurs while deleting the user/person.

Environment

• All SAP systems based on the SAP NetWeaver platform

Cause

• There are active jobs or processes holding locks on the entries being deleted.

Resolution

1. After completing the import of the USER task, execute report (SE38): RSUSR405

Figure 1: ABAP Editor

2. Reset TAB buffer /$TAB.

Figure 2: SAP Easy Access CRM

Figure 3: TAB Buffer Reset

3. Execute the below reports via transaction SE38 in the following order:

• RSADRCK1 - the report checks SO key and where-used list consistency in Business Address Management

Figure 4: Business Address Management

Figure 5: Address Management Check Report

• RSUSR_CLEANUP_USER_TABLES from SAP Note 1401395 - Report to clean up residual data in user tables.

Figure 6: Display and Delete Unneeded Entries in User Tables

Figure 7: Overview Entries for Non-existent Users

• RSSOUSCO - the report checks the consistency of user tables.

Figure 8a: Consistency Check of User Tables

Figure 8b: Consistency Check of User Tables

• If a dump appears when viewing or editing a user (SU01):

Figure 9: Runtime Error - Description of Exception