Creating Integration Providers

IT-Conductor Alerts can be configured to flow to an external system such as Service Desk applications as Incidents or Chat/Collaboration services as message posts.

IT-Conductor currently supports several out-of-the-box integrations as well as custom integrations by request.

How to Configure Integration Providers

1. In the IT-Conductor main menu, navigate to Dashboards > Administrator.

Figure 1: IT-Conductor Dashboards Menu

2. In the Administrator Dashboard, locate the Integration Providers tile, and zoom into it by clicking on the tile title.

Figure 2: Integration Providers

3. Add MS Team Integration configuration (or skip to 4).

a. In MS Teams Create Incoming Webhook

1. Open the channel in which you want to add the webhook and select the "•••" icon from the upper-right corner.

2. Select Connectors from the dropdown menu.

3. Search for Incoming Webhook and click Add.

4. Click Configure, provide a name, and upload an image for your webhook if necessary.

   

   Figure 3: Configure Incoming Webhook
5. Copy and save the unique webhook URL present in the dialog. The URL maps to the channel and you can use it to send information to Teams.

6. Click Done.

   

   Figure 4: Final Setup Page
7. Copy webhook URL in Figure 4.

b. In IT-Conductor Integration Providers screen, click to start the configuration wizard:

Figure 5: MS Teams Configuration Wizard

Supply the previously created webhook URL and click to add the integration.

4. Add Slack Integration configuration (or skip to 5.)

a. Add IT-Conductor app to your Slack workspace:

b. In IT-Conductor Integration Providers screen, click to start configuration wizard:

Figure 6: Slack Configuration Wizard

Supply the previously created channel webhook URL and click to add the integration.

5. When done the newly added integration configuration(s) will show up in the list

Integration configurations

These integrations can now be used as subscription's subscribers, see Creating Notification Subscriptions.

Note: The mappings between IT-Conductor alert attributes and target integration system item attributes are preconfigured but can be customized based on specific requirements. Please contact the IT-Conductor Support Team for assistance.