Managed Service Providers (MSPs) typically manages several customers of their own. It requires the capability to silo all systems data into separate organizations representing the customers. Also, it is a requirement that customer (organization) specific users don't have access to any data belonging to other customers (organizations).
IT-Conductor supports such configurations via the use of Organizations.
Managing Organizations
1. In the IT-Conductor main menu, navigate to Management > Resources > Organizations.
Figure 1: IT-Conductor Management Menu 2. Click on the "+" icon to create a new organization.
Figure 2: Create New Organization Icon 3. Provide the necessary information to proceed in creating an organization.
Figure 3: Create New Tenant Organization Please ensure that the selected e-mail domain represents an actual customer e-mail domain.
The e-mail domain is unique across the entire IT-Conductor space
Invitations for customer/organization users are restricted to e-mails under that domain
After creating the organization, tenant admins could no longer change the domain
You can assign a custom default dashboard for individual organizations
Do Not Disturb is only honored when a notification targets the Organization. It is not honored when notifying individual users within the organization directly or as part of a role or a group.
4. Click on the "+" icon to complete the process.
Creating Organization Objects
Select the Organization drop-down in the wizard prompt when creating a new Gateway.
Figure 4: Adding Organization in Creating Gateways Monitored Systems
When defining monitored systems, select the Organization dropdown in the wizard prompt.
Figure 5: Adding Organization in Creating New SAP System The application tree will show up under the Organizations container when properly configured.
Inviting Organization Users
1. To invite a user, click on the <Organization Name> in the Service Grid. Then, click on Users.
Figure 6: IT-Conductor Service Grid View 2. Click the "Invite" icon.
Figure 7: Invitation Icon 3. Fill in the necessary information and click the "+" icon to complete the process. The invitation will be sent to the user and is Organization-specific. When the user goes through with the registration, they will be associated with the organization and inherit organizational roles.
Figure 8: Invite a User to Register in IT-Conductor 
