IT-Conductor Monitoring Automation of Service Health

Background

Service Health Monitoring gives all the information about a system's overall health. The IT-Conductor Service Health Monitoring is capable of simultaneously displaying the view of all the metrics and statuses of monitored services, applications, alerts, etc. that you want to inspect and analyze. This is an excellent way to visually correlate relationships between application components, performance, and availability of the service.

Service Health Monitoring Automation

In the IT-Conductor main menu, navigate to the Service Grid. Drill down to the particular system that you want to check. Then click on the Health container to show the health history of the environment.

Figure 1: IT-Conductor Service Grid View

All the components associated and discovered with the system will be automatically displayed.

Figure 2: IT-Conductor Health Explorer View

Check the box to show the monitored performance metric or event chart.

Figure 3: Sample Graphs for Service Health Monitoring

Service Health is one of the versatile features of the IT-Conductor platform in terms of troubleshooting and reporting. In the event that there are components in a warning or in high severity state, clicking on any data point or bar in the chart will provide a view of the exact cause of the problem and the time it occurred.

How to Create a Service Health KPI

After choosing all the monitoring components that you want to focus on, you have the option to save and use this as a saved view KPI

1. Clicking on the "Save" icon will allow you to create a specific view of your chosen metrics/events.

Figure 4: Save Icon

2. Fill in the required details and click on the "+" icon.

Figure 5: Save Service Health

3. A pop-up message will confirm that the saved view has been created. Click OK to proceed.

Figure 6: Service Health Saved View Creation

4. The saved KPI can be found back in the main grid. Click on the saved KPI to give you access to all the relevant charts that you're interested in the system.

Figure 7: Saved KPI in Service Grid

5. In case you want to add another component, click on the "Edit" icon and choose the specific metric(s) before saving. A pop-up message will confirm that the KPI has been updated.

Figure 8: Edit Icon
Figure 9: Update Service Health

How to Send KPI Reports via Email

Health reports can be scheduled to be sent to your mailbox as an HTML, CSV, or PDF file.

1. In the saved KPI, click on the "Define/Submit Report" icon.

Figure 10: Define/Submit Report Icon

2. In the Create Report page, choose the output type, either PDF, CSV, or HTML, using the drop-down button.

Figure 11: Output Type Options

3. Choose the Step Time Scale.

Figure 12: Step Time Scale Options

4. Choose the target Range.

Figure 13: Target Range Options

5. Choose the Delivery Target to whom you want to send the report via email using the drop-down button.

Figure 14: Delivery Target

6. Choose the Delivery Message format, either HTML or plain text, using the drop-down button and optionally add comments.

Figure 15: Delivery Format Options

7. Click the "+" icon to complete the creation of the report.

Figure 16: Report Creation Icon

8. A pop-up message will confirm that the report has been submitted and sent to the user's email.

Figure 17: Report Creation Confirmation

Video

Last updated

#660:

Change request updated