Dashboard Overview
A monitoring dashboard is a customizable visual interface that displays metric data essential for monitoring system health and performance. Its main purpose is to provide real-time insights, enabling proactive identification of issues that require attention. Dashboards also support continuous improvement by highlighting areas for optimization and enhancement.
In automation scenarios, dashboards play a critical role by allowing users to initiate automation requests through intuitive wizards or service catalog tiles. Users can also monitor the progress of these tasks and access detailed execution logs—all within the same interface.
Default Dashboard
The Default Dashboard is automatically displayed upon logging in to IT-Conductor. It features a set of pre-configured panels, including the Operational Alerts panel, the Alerts panel, and the service grid. Each panel is equipped with an auto-refresh function that updates data every 60 seconds by default. A reload button is also available for manual refresh when needed.
Administrator Dashboard
The Administrator Dashboard provides a comprehensive view of all configured sites, gateways, and monitored systems. The left side of the screen displays the action panels, while the right side features the service grid, providing a structured, color-coded view of systems that makes it easy to identify system health at a glance.
Within this dashboard, administrators have the flexibility to add, modify, or remove systems; view system logs and status; manage user accounts; and schedule or activate maintenance mode as needed.
With administrator privileges, you gain access to the following features:
Sites
Functionalities that allow defining the group of systems
Gateways
Remote connections that will enable IT-Conductor to communicate with your on-premise or cloud systems
SAP Systems
NetWeaver systems that you can add for monitoring
SAP Java Systems
Standard NetWeaver Java systems that can be added for monitoring, including support for advanced PI/PO environment monitoring
SAP Host Agents
The foundational layer of SAP monitoring, which IT-Conductor builds upon to provide an additional layer of advanced visibility and control
SAP HANA Systems
SAP HANA systems to be monitored, allowing you to track resource usage and overall performance
Oracle Instances
Oracle databases to be monitored via Java Database Connectivity (JDBC) for performance, availability, and resource usage tracking
SAP ASE Servers
Sybase servers to be monitored, including the thread pools, devices, and database alerts
Microsoft SQL Servers
MS SQL Servers that can be monitored to display key metrics such as active transactions, timeouts, and linked server status
MaxDB Instances
SAP databases that require monitoring to ensure the availability and performance of production databases
Linux/Unix Systems
Linux systems to be monitored via SSH
Windows Systems
Windows servers that need to be monitored such as performance and operational statistics of the system
BusinessObjects Systems
BOBJ systems to be analyzed and monitored including several BODS components such as repositories, RFC servers, batch jobs, etc.
CIO Dashboard
The CIO Dashboard is a high-level management dashboard designed to display key operational metrics. It provides an at-a-glance overview of the overall health of the system landscape, including the operational alerts and recovery actions triggered for the last 24 hours.
Tenant Health Dashboard
The Tenant Health Dashboard provides a consolidated snapshot of tenant-wide operational health within IT-Conductor. It displays critical information such as operational alerts, open issues, failed recovery actions, and more. Designed for administrators, service managers, and support teams, this dashboard enables users to quickly identify issues, review ticket updates, and take immediate action when necessary.
Here are some of the action panels available on the Tenant Health Dashboard, each designed to highlight critical system activities, alert conditions, and areas that may require attention:
Operational Alerts per Role (24h) - displays a breakdown of active alerts for the last 24 hours, categorized by system role (e.g., Demonstration, Development, Production).
Operational Alerts per Service (7 day) - displays alerts grouped by monitored service, providing quick insight into which services are experiencing issues for the last 7 days.
Open Issues - lists all unresolved operational issues currently affecting monitored systems and/or services.
Failed Recovery Actions - lists all automated recovery attempts that were triggered but failed, indicating areas requiring manual intervention.
No Values Alerts - identifies metrics or checks that are not returning data, which may signal data collection issues.
Disconnected Systems - flags systems that are not currently communicating with IT-Conductor and may be offline or unreachable.
Disconnected Gateways - flags gateway(s) that are not connected, which directly impact data collection, monitoring, and execution of automated workflows.
Systems in Maintenance Mode - lists systems that are temporarily excluded from monitoring due to scheduled maintenance or manual suspension.
SAP Transports - displays recent IT-Conductor core transport available in a system, which is used to enable advanced monitoring features.
Updated Tickets - displays recently updated support tickets, helping teams track ongoing or escalated issues.
Help Desk Dashboard
The Help Desk Dashboard provides a centralized view of support ticket activity, helping teams manage and respond to incidents efficiently. It includes panels for viewing incidents by status and category, a ticket search function, and a breakdown of tickets by status (i.e., Assigned, Waiting for Response, Resolved, and Rejected).
SAP Basis Dashboard
The SAP Basis Dashboard is a role-based dashboard customized for SAP Basis administrators, providing focused visibility into specific systems they manage for monitoring, troubleshooting, and operational tasks.
Here are some of the configurable action panels that support SAP Basis administrators:
Availability Panel - displays the availability status of high-priority systems, enabling quick detection of any disruptions. Administrators can easily drill down into individual systems for further investigation.
Operational Alerts - captures alerts generated within the last 24 hours across all monitored systems, helping identify recent issues that may require attention.
Performance Overview - highlights key performance metrics for a selected system, such as Front-end Response Time, Dialog Users Logged In, and Dialog Response Time, providing valuable insight into system behavior.
Other Available Dashboards
SAP ABAP Overview Dashboard
SAP Automated User Unlock Dashboard
Service Grid
The Service Grid is a feature in IT-Conductor that provides a structured, expandable view of monitored systems and services. Monitoring involves analyzing large volumes of data and metrics, and diagnosing issues can be complex. The Service Grid helps simplify this process by allowing users to drill down into different service levels, making it easier to locate relevant data for troubleshooting and root cause analysis. It displays both real-time and historical metrics collected from monitored systems, enabling comprehensive visibility into system health and performance over time.
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