IT-Conductor Gateway Setup for Ubuntu/Linux x64
This is the first setup process after subscribing to the IT-Conductor service, following successful email validation, and accepting the End User Licensing Agreement (EULA).
The IT-Conductor Gateway allows communication between the customer's site network and the IT-Conductor cloud platform. It must be connected successfully before any private customer systems can be monitored by IT-Conductor.
Installation Instructions
1. Log in to the provisioned Gateway VM.
2. Configure TIME_WAIT socket recycling. Edit "/etc/sysctl.conf" and add the following entries before saving:
net.ipv4.tcp_fin_timeout = 20
net.ipv4.tcp_tw_reuse = 1
net.core.somaxconn = 655353. Reload the settings using the command below:
sysctl -p4. Navigate to the IT-Conductor menu: Support > Downloads > Gateway Downloads.
5. Download "itconductor-agent-6-71.x86_64.rpm" to a local directory.
• Install the RPM package. You should see the following output:
Install the Alien package.
Run the following command to convert RPM package to DEB package.
Install the .deb file. You can install the above .deb file using apt or dpkg command.
Execute post-install steps:
6. Edit "/opt/itconductor/conf/AGENT.XML" file. Replace the value holders as the following:
[ACCOUNTID] - This is the Service Account ID.
[APIKEY] - The API Key for the Service Account will be generated when the Service Account is created.
To obtain the Service Account ID and API Key, navigate to the IT-Conductor menu: Management > Security > Service Accounts.
[GATEWAYID] - This is the ID for one of the Gateways created by your administrator earlier.
To obtain the Gateway ID, navigate to the IT-Conductor menu: Management > Resources > Gateways.
If the proxy is used for connecting to the internet, update the values for the following keys:
<entry key="proxy">false</entry> <entry key="proxy.host">[PROXY Host]</entry> <entry key="proxy.port">[PROXY Port]</entry>
Additionally, if the proxy requires authentication, add the following lines:
<entry key="itconductor.agent.proxy.global">true</entry> <entry key="proxy.user">[PROXY User]</entry> <entry key="proxy.passwords">[PROXY Password]</entry>
7. Configure JRE; to verify that the default Java installation is Java 8 x64 JRE run the command below:
After installation, run the following commands:
You can download a tar version of OpenJDK JRE from the IT-Conductor site or from the Adoptium website.
Extract the file to the "/opt/itconductor/" directory.
Edit the "/opt/itconductor/conf/startup" file and replace the value to "java_path=./<JRE Directory>/bin/java".
8. Optionally configure the Gateway Maximum Heap Size. The default size is limited to 1500 MB.
Edit the "/opt/itconductor/conf/startup" file and add/replace the value to "xmx=4000m". This limits the heap size to 4000 MB.
9. Test the IT-Conductor cloud connectivity using the command below:
Usually, the call returns IT-Conductor home page HTML content. If the host or corporate firewall blocks the connection, the error message will be displayed.
10. To start the gateway, use the command below:
11. To stop the gateway, use the command below:
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