Running IT-Conductor Gateway from Command Line

Problem

If the IT-Conductor Gateway encounters a problem when starting from the IT-Conductor Gateway GUI, or when the service won't run with errors such as Error 1067 or Service Start Error, perform the troubleshooting guide discussed below.

Figure 1: Error 1067 Message
Figure 2: Service Start Error

Troubleshooting

  1. Make sure to check that the IT-Conductor Gateway can test connect successfully by launching IT-Conductor Gateway.

Figure 3: Gateway Configuration (Windows)
Figure 4: IT-Conductor Connection Test

  1. If a successful connection was tested, run the IT-Conductor Gateway in manual command line mode to troubleshoot any error messages further.

  • cd <ITC Gateway Installation Directory> (e.g. cd C:\program files\it-conductor\agent)

  • Start the gateway: jre\bin\java -Xmx1000m -Ditconductor.diag=true -jar lib\Gateway.jar

  • Navigate to Management > Resources > Gateways and check the Gateway logs to verify if it runs successfully or is still with errors.

  • Check Heartbeat Age which should be small (in seconds) if connected and working. If not, check the logs and report the issue to the Support Team.

Figure 5: Gateway Log Icon

Related Information

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Last updated

#660:

Change request updated