# ilert Integration

IT-Conductor supports integration with ilert to enhance real-time alerting, automate on-call scheduling, and streamline incident management. With multi-channel notifications (SMS, push, voice, messaging apps), critical alerts instantly reach the right team members, ensuring rapid response and optimized shift distribution.

Furthermore, teams can keep stakeholders informed effortlessly with ilert’s status pages, which automatically update based on IT-Conductor-detected issues, reducing communication overhead during incidents. The integration also leverages AIOps for intelligent alert processing, minimizing alert fatigue through AI-driven filtering, deduplication, and prioritization—allowing IT teams to focus on mission-critical incidents.

### Configure API Integration in ilert <a href="#configure-api-integration-in-ilert" id="configure-api-integration-in-ilert"></a>

Please refer to the [ilert Documentation](https://docs.ilert.com/integrations/inbound-integrations/itconductor?utm_campaign=59491526-IT-Conductor\&utm_source=integration\&utm_medium=organic) for instructions and more information.

{% hint style="info" %}
**Note:** The integration key serves as a unique authentication token for secure communication between IT-Conductor and ilert. Save this URL for the [Configure API Integration in IT-Conductor](#configure-api-integration-in-it-conductor) section.
{% endhint %}

### Configure API Integration in IT-Conductor

To configure ilert integration in IT-Conductor, follow the instructions below.

1. Visit [service.itconductor.com](https://service.itconductor.com/) and enter your login credentials.
2. Navigate to **Dashboards → Administrator** to access the **Administrator's Dashboard**.
3. Locate the **Integrations Providers** actions panel and click the title to access the complete list.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2Fc1u22JyB8WHtCa50IiiH%2Fadministrator-dashboard-integration-providers-click-title.png?alt=media&#x26;token=4fa64ca7-e546-4b3b-ad06-85db1ce15230" alt=""><figcaption><p>Figure 1: Integration Providers Actions Panel in Administrator’s Dashboard</p></figcaption></figure>

4. Click <img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FRLF41q9vGnWn24IQajBE%2Filert-icon.gif?alt=media&#x26;token=702c1b23-e532-4120-9cf3-ad9d302785a4" alt="" data-size="line"> **Create ilert Integration** to start creating a new connection.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2Fqq7UWXpoKfnE1Q7usoST%2Fcreate-ilert-integration-icon-from-integration-providers-actions-panel.png?alt=media&#x26;token=2b0c2a03-4639-4ea0-97bd-d5630e854de1" alt=""><figcaption><p>Figure 2a: Integration Providers Actions Panel Page</p></figcaption></figure>

Alternatively, you can click <img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FRLF41q9vGnWn24IQajBE%2Filert-icon.gif?alt=media&#x26;token=702c1b23-e532-4120-9cf3-ad9d302785a4" alt="" data-size="line"> **Create ilert Integration** directly from the Administrator’s Dashboard.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FWJDueCV8xF3m0SPemiXw%2Fintegration-providers-actions-panel-in-admin-dashboard.png?alt=media&#x26;token=eaf21bf7-761a-4fe2-a346-7ef04bb27b23" alt=""><figcaption><p>Figure 2b: Integration Providers Actions Panel in Administrator’s Dashboard</p></figcaption></figure>

5. Fill out all the necessary information in the **Create ilert Integration** wizard. Once completed, click **Finish** to create the connection.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2Fh7IvL1vWhSKEJfej4jXi%2Fcreate-ilert-integration-configure-connection-screen.png?alt=media&#x26;token=4fc21e1e-67d9-4ef4-be71-c80ff6578941" alt=""><figcaption><p>Figure 3: Create ilert Integration Wizard (Configure Connection Screen)</p></figcaption></figure>

* **Name** - refers to a descriptive identifier for the integration.
* **Description** - refers to any relevant information about the integration being configured.
* **Organization** - refers to an administrative structure that defines objects with a common goal or purpose. If you previously created an organization, please select it.
* **Role -** refers to the environment where the integration will be used.
* **Site** - refers to a logical object that describes a particular area or location, depending on the context in which it is used.
* **Gateway** - allows communication between the customer's site network and the IT-Conductor cloud platform. Select the previously configured gateway from the dropdown menu. See [Gateway Setup](../../setup/gateway-setup) for more details.
* **Stand-By Mode** - enables or disables standby mode, preventing alerts from being sent while active.
* **Scheme** - defines the communication protocol (e.g., HTTP or HTTPS) used for connecting to ilert.
* **Host** - specifies the ilert server address to which IT-Conductor will send alerts.
* **Port** - indicates the network port used for communication between IT-Conductor and ilert.
* **Connect Timeout** - refers to the maximum amount of time IT-Conductor will attempt to establish a connection to ilert (300 seconds by default).
* **Enforce Certificate** - determines whether SSL/TLS certificate validation is required for secure connections.
* **API Version** - specifies the ilert API version used for integration to ensure compatibility.
* **Integration Key** - refers to a unique authentication key required to securely connect IT-Conductor with ilert. See [Configure API Integration in ilert](#configure-api-integration-in-ilert).

6. Provide the account information in the **Create API Key** wizard and click <img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2FKGMKWbeytvsPZu8WBj0y%2Fsave-icon.gif?alt=media&#x26;token=2a566496-96e3-4381-b49d-5ec8d6972f88" alt="" data-size="line"> to complete the configuration.

<figure><img src="https://377464071-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXhp08OmU8050PePmMgDt%2Fuploads%2F1yjZpXpTbMNqewHIffLd%2Fcreate-api-key.png?alt=media&#x26;token=e18c3367-87a9-4519-9549-b82c56e53b23" alt=""><figcaption><p>Figure 4: Create API Key Wizard</p></figcaption></figure>

* **Description** - refers to any relevant information about the API key being created for integration. This field is optional but can help identify the purpose of the key.
* **Application** - specifies the external application that will be integrated with IT-Conductor. In this case, select ilert from the dropdown menu.
* **Person** - indicates the user or administrator associated with the API key. This defines who has ownership and permissions over the key usage.
* **API Key** - represents the unique authentication key required for secure communication between IT-Conductor and ilert. This key must be copied and stored securely as needed for the integration setup.

7. Verify that the new connection was added to the **Integration Providers** actions panel.
